Senior Jira Administrator

1 day ago


Pune, Maharashtra, India ConnectWise Full time
Job Title: Senior Jira Administrator

Estimated Salary: $110,000 - $140,000 per year.

About the Role:

We are seeking a highly skilled and experienced Senior Jira Administrator to join our team at ConnectWise. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our Jira and Confluence platforms, working closely with cross-functional teams to deliver high-quality support and services.

Responsibilities:
  • Platform Administration: Provide expert-level administration of Jira and Confluence, including configuration, customization, and troubleshooting.
  • User Support: Offer exceptional support to our Product and Engineering teams, providing timely and effective resolution of issues and concerns.
  • Project Management: Manage end-to-end projects, including documentation, from initiation to delivery.
  • Technical Documentation: Develop and maintain technical and user-facing documentation, standard operating procedures, and knowledge base articles.
  • Customizations and Integrations: Partner with stakeholders to define requirements for advanced customizations, automations, and workflows, and implement these solutions as needed.
Requirements:
  • Atlassian Suite: Advanced knowledge of Jira and Confluence, including Data Center and Cloud configurations.
  • Scripting: Good knowledge of JavaScript and SQL scripting languages.
  • Project Management: Strong project management skills, with ability to plan, organize, and implement projects and processes.
  • Communication: Excellent verbal and written communication skills, with ability to operate effectively in a hybrid work environment.
Education and Experience:
  • Bachelor's Degree: Bachelor's degree in a related field or equivalent business experience.
  • Experience: 5+ years of relevant experience in Jira administration, technical writing, and project management.


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