Atlassian / Jira Administrator
3 weeks ago
About Company:
Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need.
Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.
Responsibilities:
1. Jira Administration: Administer and support Atlassian (JIRA, Confluence) instances, user access privileges, and ensure smooth workflow operations.
2. Customization: Work on creating projects, workflows, and custom fields based on user requests, and implement best practices for efficient use of Atlassian tools.
3. Collaboration: Directly work with users to understand and solve problems, and suggest solutions with best practices.
4. Requirements Gathering: Gather requirements for business processes and determine ways to optimize/improve JIRA setup and workflows, and identify where functionality can/cannot meet user requests.
5. Integration: Install/Integrate/Configure JIRA & Confluence plug-ins, create custom webhooks, and build integrations in other systems.
6. Documentation: Create Application Documentation (User Guide, Operations Guide, Training Manual, Change Management Process, etc.).
7. Maintenance: Manage migrations, periodic upgrades, patches, fixes, and continuous improvement/delivery.
Requirements:
1. Experience: 5+ years of experience with administering and performing migrations on JIRA and Confluence.
2. Skills: Good exposure to Jira Align, experience with development and managing Jira creating workflows, schemes, etc., API integrations to/from Atlassian products, and familiarity with Windows & Unix/Linux administration.
3. Communication: Strong written and oral communications, solid analytical, organizational, troubleshooting, and problem-solution skills, and ability to establish mutually productive and positive relationships with internal and external stakeholders.
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