Senior Jira Admin

2 weeks ago

pune, India ConnectWise Full time
General Summary:
The Jira Administrator is responsible for supporting the maintenance and administration of the Jira and Confluence platforms for the organization. This role works in partnership with cross-functional teams to ensure the system is running smoothly and accurately.
Essential Duties & Responsibilities:
- Provides support to the Product and Engineering teams, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach and review the work of other team members
- Provides quality system support and associated plug-in integrations
- Manages upgrades, patches, and necessary performance updates
- Provides user permissions based on the needs of other departments
- Develops and maintains technical and user-facing documentation and standard operating procedures
- Provides technical support for user management, creating custom Jira dashboards, projects, issues, queries, workflows, and reports
- Manages end-to-end projects including documentation
- Partners with stakeholders to define requirements for advanced customizations, automations, and workflows
- Provides recommendations to users and management on best practices and standardization
Knowledge, Skills, and/or Abilities Required:
- Advanced knowledge of Atlassian Suite (Jira + Confluence on Data Center and Cloud)
- Good knowledge of Scripting (JavaScript, SQL)
- Strong project management skills
- Ability to plan, organize and implement projects and processes
- Ability to work independently with limited supervision
- Ability to situationally adapt and understand new technology/processes as per business requirement
- Strong organizational and attention to detail skills
- Strong problem-solving skills
- Ability to operate, collaborate, and partner with colleagues across the organization, regardless of level
- Strong analytical mindset and ability to resolve complex issues
- Strong customer service and communication skills, both verbal and written
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 5+ years of relevant experience
Working Conditions:
Hybrid depending on location (Pune/Mumbai/Bangalore)
0-20% travel may be required

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