Customer Support Specialist

2 weeks ago

nadiad, India beBeeSupport Full time

Customer Support SpecialistAbout UsWe are an innovative AI customer service platform aiming to deliver exceptional support across various channels. About the RoleWe are seeking a Customer Support Specialist to join our growing team. You will be responsible for supporting clients by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly.ResponsibilitiesRespond to client queries about product usage, features, and best practicesTroubleshoot issues clients face with AI agent performance and platform functionalityConfigure and fine-tune AI agents when they're not responding correctly or when clients escalateGuide clients through setup, onboarding, and ongoing platform optimizationDocument common issues and contribute to knowledge basesCollaborate with the product and engineering teams to flag bugs and suggest improvementsRequirements1-3 years of experience in customer support or client services, preferably in a SaaS environmentStrong written and verbal communication skills in English and HindiAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredBenefitsA fast-paced and collaborative work environmentThe opportunity to grow as the company scalesOthersThis is a fantastic opportunity to join a pioneering AI startup and make a real impact on the customer service industry.

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