Energy Sector Customer Support Specialist

2 days ago


nadiad, India beBeeCustomerSupport Full time

Job Overview:We are seeking an expert in Utilities/Energy sector customer support operations to validate and optimize AI models for a major utilities provider.Key Responsibilities:Reviewing and validating AI prompts for customer support processesEnsuring AI accurately handles outages, billing issues, service requests, and regulatory compliance as per industry normsProviding feedback to fine-tune AI models to handle utility-specific scenariosRequirements:Extensive experience in Utilities/Energy sector customer support operationsProven experience with billing disputes, outage reporting, service requests, and regulatory compliancePrevious experience working with or overseeing customer support processes in energy companies



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