Tech Support Specialist
2 weeks ago
Job Overview:The Tech Support Specialist will provide expert technical assistance to users via phone, email, chat, or ticketing system as first response. This includes supervising monitoring tools, diagnosing and resolving incidents, requests, or inquiries, escalating unresolved incidents to higher support levels following escalation protocols, logging all incidents, service requests, and actions in the ITSM system, tracking and following up on open tickets until resolution and closure, maintaining accurate documentation of incidents, troubleshooting steps, and known errors, contributing to the knowledge base and standard operating procedures, identifying recurring issues and proposing preventive solutions, ensuring SLA compliance and high-quality service delivery, and participating in continuous improvement initiatives and IT service optimization projects.Key Responsibilities:Deliver Technical AssistanceMonitor System PerformanceAnalyze and Resolve IssuesElevate Unresolved IncidentsRecord Incidents and Service RequestsTrack Open CasesMaintain Accurate RecordsEnhance Knowledge BaseIdentify Recurring ProblemsAchieve SLA Compliance
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Tech Support Specialist
2 weeks ago
nadiad, India beBeeExpert Full timeTechnical Support ExpertAbout the RoleDeliver premium support and product expertise to key clients.Collaborate with a global team of professionals.Participate in customer-facing calls and provide solutions.Key qualifications include 8+ years of experience in Java support, software services, and system administration. Proficiency in operating systems and...
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IT Support Specialist
1 week ago
nadiad, India beBeeTechnical Full timeJob Title: IT Support SpecialistAbout the Role:We are seeking an experienced IT Support Specialist to join our team. In this role, you will be responsible for providing technical support to end-users via phone, chat, or self-service tickets.Main Responsibilities:Qualify and open tickets for remediation of events.Triage tickets to respective teams.Regularly...
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Installation and Support Specialist
24 hours ago
nadiad, India beBeeSupport Full timeProduct Installation and Support SpecialistOur organization is seeking an experienced professional to fill the role of Product Installation and Support Specialist. In this fully remote position, you will be responsible for ensuring seamless product installation and ongoing support for our clients.Installation & Configuration: Proven expertise in installing...
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Customer Support Specialist
2 weeks ago
nadiad, India beBeeSupport Full timeCustomer Support SpecialistAbout UsWe are an innovative AI customer service platform aiming to deliver exceptional support across various channels. About the RoleWe are seeking a Customer Support Specialist to join our growing team. You will be responsible for supporting clients by troubleshooting product issues, configuring AI agents, and ensuring their...
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Senior Business Central Support Specialist
2 weeks ago
nadiad, India beBeeBusiness Full timeJob OverviewWe are seeking a highly skilled Business Central Senior Support Specialist to join our team.Mentor and train junior support specialists to ensure seamless knowledge transfer.Provide exceptional Tier 1 and 2 support for Business Central users, ensuring timely resolutions and high satisfaction levels.Diagnose and resolve complex system issues,...
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Customer Experience Technical Support Specialist
2 weeks ago
nadiad, India beBeeTechnical Full timeWe are seeking a skilled technical professional to join our team as a CX Specialist. This is an exciting opportunity to work with cutting-edge technology and provide exceptional customer support.
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Tech Process Improvement Specialist
5 days ago
nadiad, India beBeeProcess Full timeJob OverviewWe are seeking a highly skilled individual to fill the role of Tech Process Analyst.The selected candidate will partner with our software development teams to analyze and optimize processes, strengthen process governance, and improve the speed and quality of system rollouts in a banking environment.
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Visual Branding Specialist
2 weeks ago
nadiad, India beBeeDesign Full timeVisual Branding SpecialistWe're seeking a skilled Visual Branding Specialist to shape our premium tech-accessory brand's visual identity.Create high-quality designs for ads, product launches, packaging, website banners, and social mediaCollaborate with marketing and product teams to develop visually cohesive campaignsTranslate briefs and insights into...
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BC Technical Support Specialist
2 weeks ago
nadiad, India beBeeD365 Full timeBusiness Central Specialist RoleSikich is seeking an experienced professional with functional and technical skills to join our Business Central team. The ideal candidate will have hands-on experience with Microsoft D365 Business Central, excellent problem-solving skills, and a strong understanding of business processes across finance, operations, and supply...
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QA Tester
22 hours ago
nadiad, India beBeeQuality Full timeQuality Assurance SpecialistWe're looking for a detail-oriented and analytical Quality Assurance Specialist with strong experience in testing software applications to ensure high-quality releases and provide exceptional support to our users.This role sits at the crossroads of quality assurance, product development, and customer support, requiring excellent...