Current jobs related to Service Desk Analyst - Kanpur, Uttar Pradesh - HCLTech

  • Service Desk Officers

    2 weeks ago

    Kanpur, Uttar Pradesh, India Redwolf + Rosch Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We're Hiring: Service Desk Officers (Day Shift)The Role The Service Desk Officer is responsible to a Service Desk Manager, for the delivery of customer-oriented services within an efficient service desk to support our client's business units. The incumbent will be responsible for the delivery of effective and knowledgeable incident and service request...

  • Front Desk Service Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeAdministrative Full time ₹ 9,00,000 - ₹ 12,00,000

    Front Office ProfessionalThis role is for an experienced candidate who has worked in a similar position in 4/5 star hotels, involving various functions at the core level to provide exceptional customer service and administrative support at the front desk.Key Responsibilities:Manage daily front desk operations, including check-ins/out, billing, and responding...

  • Tech Support Specialist

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeService Full time ₹ 8,82,000 - ₹ 14,57,000

    As a Service Desk Analyst, you will be the first point of contact for IT support.You will be empowered to grow your career and supported by a collaborative team. Your role is to deliver exceptional IT services across various functions.Tech Support ExpertiseResolve technical issues efficiently and maintain high levels of customer satisfaction.Work closely...

  • Front Desk Liaison

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeGuestServices Full time ₹ 4,50,000 - ₹ 6,00,000

    Job Title:A Guest Services Coordinator is responsible for ensuring seamless interactions between students, faculty, and guests.Key Responsibilities:Oversee front desk operations to provide an exceptional experience for visitors.Communicate effectively with staff and management to resolve issues promptly.Manage guest relations by responding to inquiries and...

  • Customer Service Representative

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeGuest Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Front Desk AssociateJob DescriptionWe are seeking a skilled and experienced front desk professional to join our team. The ideal candidate will have prior hotel industry experience and be able to provide exceptional guest service.Required Skills & QualificationsAt least 1 year of experience in a hotel front office roleStrong English and Hindi...

  • Help Desk Operations Lead

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeHelpDeskManager Full time ₹ 20,00,000 - ₹ 25,00,000

    Job DescriptionWe are seeking a seasoned Help Desk Manager to oversee and mentor a team of helpdesk staff. As a leader, you will ensure they have the necessary training and resources to effectively support applicants / individuals.The role involves delivering high-quality technical / functional and operational support services to applicants /...

  • Technical Operations Specialist

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeAnalytical Full time ₹ 9,00,000 - ₹ 18,00,000

    Hybrid IT Support and Data Operations AnalystThis role combines technical support and data operations expertise to provide seamless support for our global business. As a hybrid IT support and data operations analyst, you will spend approximately 20-25% of your time on IT support and the remaining 75-80% on data and operations support.Job Responsibilities:IT...

  • Support Services Representative

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 18,00,000

    Passenger Support SpecialistWe are seeking a skilled Passenger Support Specialist to fulfill our business requirements.Job Requirements:Provide 24/7 support as part of our help desk team, ensuring timely resolution of customer inquiries.Utilize expertise in Amadeus systems, specifically ARD Web, Altea CM, and Altea Inventory & Availability.Assist with...

  • Help Desk Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India LTIMindtree Full time

    Walking Drive Interview Details:Position: Helpdesk ManagerDate: Saturday, 6th Sep' 2025Time: 10:00 am to 4:00 pmVenue: LTIMindtree NOIDA Office, 10th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida Contact Person: Archana Anand- Archana.Anand1@ltimindtree.com Documents to Carry: Updated ResumeValid government ID ProofEducation: MBAExperience: 15...

  • Lead Data Analyst

    2 weeks ago

    Kanpur, Uttar Pradesh, India Technip Energies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.About us:Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2...

Service Desk Analyst

2 weeks ago

Kanpur, Uttar Pradesh, India HCLTech Full time

INTERNATIONAL VOICE / NON VOICE is must

  • Excellent Communication with International Voice Support experience.
  • Hands on experience in Mobility related Application & Desktop/General system related issues
  • Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
  • In-depth experience knowledge on MS office/O365
  • Experience in Telecom will be added advantage.

Roles & Responsibilities.

  • To maintain high efficiency in handling escalated calls from L1 team.
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
  • To update worklogs and follow shift for escalation process and process compliance
  • Handling all the queues efficiently and work towards case closure.