
Service Desk
2 weeks ago
**Req ID**: 314433
We are currently seeking a Service desk - C1/C2 Certified to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Senior Service Desk Associate English
India - Hybrid working (Office and Hybrid (Office and Remote))
Competitive Salary & Benefits
Role Overview
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
**About NTT DATA
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