▷ (Apply in 3 Minutes) Technical Support Analyst - It Service Desk (mac & Windows Os)

3 weeks ago

Noida Uttar Pradesh, India Jobted IN C2 Full time

Overview Aspire to Grow Our Global Technology Solutions GTS team equips our global business with the tools technology and expertise to deliver market-leading educational solutions to customers worldwide With our continued success we are expanding across India and opening up exciting new opportunities We are now looking for a Technical Support Analyst - IT Service Desk to join our growing team in Noida Your impact on the team As our new Technical Support Analyst - IT Service Desk you will be the first point of contact for users seeking IT assistance You ll play a critical role in delivering exceptional technical support and ensuring an outstanding customer service experience to our McGraw Hill Employees Also partnering with other IT teams you ll help escalate and resolve complex issues while driving the overall efficiency and effectiveness of the IT service desk Shift Timings - We are looking for someone adaptable and open to working in rotational shifts with rotational weekly offs A typical day might include Handling incidents and requests routed to the IT Service Desk managing incoming calls emails and chats while accurately tracking all information in the ticketing system Providing technical support to resolve basic end-user issues and managing user administration tasks Managing hardware and software assets maintaining accurate inventory records ensuring compliance with licensing agreements and keeping data up to date Contributing to knowledge management by resolving Tier 1 incidents Following standard Service Desk operating procedures logging all tickets accurately in the tracking software and escalating unresolved issues to the appropriate resolver group We re looking for someone with A bachelor s degree in a related field or equivalent practical experience 2-4 years of experience in technical desktop support or IT helpdesk roles Solid understanding of operating systems and application software to deliver high-level support Proficiency with Microsoft Office applications for support reporting and documentation Strong ability to provide technical support over the phone with excellent communication skills and a professional demeanour Good to have experience on ServiceNow or with any ticketing tool Why work for us There has never been a better time to join McGraw Hill In our culture of curiosity collaboration and innovation you ll have the opportunity to shape your growth while helping us transform the future of learning 49622

  • Technical Support Analyst

    1 week ago

    Noida, India McGraw Hill Full time

    OverviewAspire to Grow Our Global Technology Solutions (GTS) team equips our global business with the tools, technology, and expertise to deliver market-leading educational solutions to customers worldwide. With our continued success, we are expanding across India and opening up exciting new opportunities. We are now looking for a Technical Support Analyst...

  • Technical Support Analyst

    1 week ago

    Noida, India McGraw Hill Full time

    OverviewAspire to Grow Our Global Technology Solutions (GTS) team equips our global business with the tools, technology, and expertise to deliver market-leading educational solutions to customers worldwide. With our continued success, we are expanding across India and opening up exciting new opportunities. We are now looking for a Technical Support Analyst...

  • Service Desk Analyst – Technical Support

    3 weeks ago

    Noida, India Exasoft Full time

    Job Title: Service Desk Analyst – Technical Support. Shift Timing: 6:00 PM – 4:00 AM IST (US Hours) Interview Mode: Face-to-face (Single Round) Location: Noida(Onsite) Job Overview We are seeking a skilled and customer-focused Service Desk Analyst to join our technical support team. The ideal candidate will have experience working with reputed brands,...

  • Service Desk Analyst – Technical Support

    2 weeks ago

    Noida, Uttar Pradesh, India Exasoft Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Title: Service Desk Analyst – Technical Support.Shift Timing: 6:00 PM – 4:00 AM IST (US Hours)Interview Mode: Face-to-face (Single Round)Location: Noida(Onsite)Job OverviewWe are seeking a skilled and customer-focused Service Desk Analyst to join our technicalsupport team. The ideal candidate will have experience working with reputed brands,...

  • MAC Support Specialist

    1 week ago

    Noida, India Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • MAC Support Specialist

    1 week ago

    Noida, India Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • ▷ (Urgent) Mac Support

    1 week ago

    Noida, Uttar Pradesh, India Kyndryl Full time

    Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role As...

  • Service Desk Executive

    4 days ago

    Noida, Uttar Pradesh, India Appz Global Tech Pvt.Ltd. Full time

    **Job Title**: Service Desk Executive **Location**: Noida **Open Positions**: 30 **Experience**: 1 - 3 Years **CTC**: Up to ₹5.5 LPA (All-inclusive) **Notice Period**: Immediate to 30 Days **Job Summary**: We are seeking experienced and technically proficient **Service Desk Executives** to join our IT support team in Noida. This role involves handling...

  • Systems Administration Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID 325715 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Systems Administration Analyst to join our team in Noida Uttar Pradesh IN-UP India IN At NTT DATA we know...

  • Service Desk Engineer

    2 weeks ago

    Nagpur, Maharashtra - Noida, Uttar Pradesh, India Diverse Lynx Full time

    Hiring for Service Desk Engineer Nagpur NoidaJob Summary We are seeking a highly motivated and customer-focused Service Desk Engineer to provide first-level technical support for end-users The ideal candidate will have a strong technical background excellent communication skills and a passion for solving problems You will be responsible for diagnosing...