▷ (Apply in 3 Minutes) Technical Support Analyst - It Service Desk (mac & Windows Os)

14 hours ago

Noida Uttar Pradesh, India Jobted IN C2 Full time

Overview Aspire to Grow Our Global Technology Solutions GTS team equips our global business with the tools technology and expertise to deliver market-leading educational solutions to customers worldwide With our continued success we are expanding across India and opening up exciting new opportunities We are now looking for a Technical Support Analyst - IT Service Desk to join our growing team in Noida Your impact on the team As our new Technical Support Analyst - IT Service Desk you will be the first point of contact for users seeking IT assistance You ll play a critical role in delivering exceptional technical support and ensuring an outstanding customer service experience to our McGraw Hill Employees Also partnering with other IT teams you ll help escalate and resolve complex issues while driving the overall efficiency and effectiveness of the IT service desk Shift Timings - We are looking for someone adaptable and open to working in rotational shifts with rotational weekly offs A typical day might include Handling incidents and requests routed to the IT Service Desk managing incoming calls emails and chats while accurately tracking all information in the ticketing system Providing technical support to resolve basic end-user issues and managing user administration tasks Managing hardware and software assets maintaining accurate inventory records ensuring compliance with licensing agreements and keeping data up to date Contributing to knowledge management by resolving Tier 1 incidents Following standard Service Desk operating procedures logging all tickets accurately in the tracking software and escalating unresolved issues to the appropriate resolver group We re looking for someone with A bachelor s degree in a related field or equivalent practical experience 2-4 years of experience in technical desktop support or IT helpdesk roles Solid understanding of operating systems and application software to deliver high-level support Proficiency with Microsoft Office applications for support reporting and documentation Strong ability to provide technical support over the phone with excellent communication skills and a professional demeanour Good to have experience on ServiceNow or with any ticketing tool Why work for us There has never been a better time to join McGraw Hill In our culture of curiosity collaboration and innovation you ll have the opportunity to shape your growth while helping us transform the future of learning 49622

  • Service Desk Analyst – Technical Support

    2 weeks ago

    Noida, Uttar Pradesh, India Exasoft Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Title: Service Desk Analyst – Technical Support.Shift Timing: 6:00 PM – 4:00 AM IST (US Hours)Interview Mode: Face-to-face (Single Round)Location: Noida(Onsite)Job OverviewWe are seeking a skilled and customer-focused Service Desk Analyst to join our technicalsupport team. The ideal candidate will have experience working with reputed brands,...

  • Service Desk Analyst – Technical Support

    2 days ago

    Noida, India Exasoft Full time

    Job Title: Service Desk Analyst – Technical Support. Shift Timing: 6:00 PM – 4:00 AM IST (US Hours) Interview Mode: Face-to-face (Single Round) Location: Noida(Onsite) Job Overview We are seeking a skilled and customer-focused Service Desk Analyst to join our technical support team. The ideal candidate will have experience working with reputed brands,...

  • Service Desk Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Exasoft Full time

    Job Title: Service Desk Analyst – Technical Support. Shift Timing: 6:00 PM – 4:00 AM IST (US Hours) Interview Mode: Face-to-face (Single Round) Location: Noida(Onsite) Job Overview We are seeking a skilled and customer-focused Service Desk Analyst to join our technical support team. The ideal candidate will have experience working with...

  • Systems Administration Analyst

    5 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID 325715 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Systems Administration Analyst to join our team in Noida Uttar Pradesh IN-UP India IN At NTT DATA we know...

  • Service Desk Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Appz Global Tech Pvt.Ltd. Full time

    **Job Title**: Service Desk Executive **Location**: Noida **Open Positions**: 30 **Experience**: 1 - 3 Years **CTC**: Up to ₹5.5 LPA (All-inclusive) **Notice Period**: Immediate to 30 Days **Job Summary**: We are seeking experienced and technically proficient **Service Desk Executives** to join our IT support team in Noida. This role involves handling...

  • IT Service Desk Technician Ii

    2 weeks ago

    Noida, India BorderlessMind Full time

    **Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...

  • Urgent Opening For System Administrator

    5 days ago

    Bengaluru, Noida, Pune, India Infogain Pte Ltd Full time

    Job Description We have opening for System Administration. we are candidate who have experience on System Admin with Mac OS and windows. Exp: 6 to 8 years Skill Set :System Admin with Windows+ Mac OS and knowledge of Networking Notice Period: immediate to 60 Days Joiner Job Location: Bangalore / Noida / Mumbai / Pune/Gurgaon Shift Time- 24*7...

  • Mac Systems Engineer

    2 weeks ago

    Bengaluru / Bangalore, Noida, India beBeeEngineer Full time US$ 90,000 - US$ 1,20,000

    Job OverviewThis role is responsible for the deployment and management of desktop solutions in Mac environments.Key Responsibilities:Design and implement best practices for managing a mid-to-large-scale Mac environment.Develop and manage MAC OS images and OS upgrades.Provide Tier 3 support for Mac OS.Engage with end users to assist in advanced...

  • IT Support Associate Ii

    2 weeks ago

    Noida, India ADCI HYD 20 SEZ Full time

    2+ years’ hands-on IT Support experience in a production environment. - 2+ years' experience supporting Microsoft Windows 7 or Windows 10 - Proven skills in PC repair, troubleshooting, deployment, and liquidation. - Experience supporting one or more of: Mac OS X or Linux. - Must have excellent verbal and written communication skills. This includes the...

  • IT Support Associate Ii

    2 weeks ago

    Noida, India ADCI HYD 20 SEZ Full time

    2+ years’ hands-on IT Support experience in a production environment. - 2+ years' experience supporting Microsoft Windows 7 or Windows 10 - Proven skills in PC repair, troubleshooting, deployment, and liquidation. - Experience supporting one or more of: Mac OS X or Linux. - Must have excellent verbal and written communication skills. This includes the...