MAC Support Specialist

3 days ago

Noida, India Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

Setup and configuration of all MAC OS systems Knowledge in Zero Touch Deployment for MACs Provide 2nd & 3rd Level Software Support Knowledge of JAMF Experience with JAMF self-service management and command-line Imaging and reimaging of MAC’s Laptops to latest OS Version Diagnosing and Troubleshooting MAC related OS and Hardware problems IMAC Perform Software Installations on all Apple devices Smart Hands Activities Provide remote support for users traveling or at home. Provide VPN support on Mac devices Provide accurate asset information within the ticketing system to ensure an accurate asset database Perform refresh of end-user devices in alignment with refresh schedules Assist with Mac inventory activities as required weekly and monthly Proper Documentation of End User Issues within Service Now Backup and Restoration of End User Data Create, modify, and maintain MAC processes and policies Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day Ability to work in Active Directory for Windows if needed Ability to work within Service Now Strong ability to interact with Customers

In-depth knowledge of:

MAC/ Mac Support JAMF Support Apple Specialist MAC Operating systems Strong Troubleshooting of Mac Hardware or Software environments

Experience in a similar role

3+ years of relevant experience.

Must Have: JAMF Certification

What next?  

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to @.

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