Service Desk Engineer

1 week ago

Nagpur Maharashtra Noida Uttar Pradesh, India Diverse Lynx Full time

Hiring for Service Desk Engineer Nagpur NoidaJob Summary We are seeking a highly motivated and customer-focused Service Desk Engineer to provide first-level technical support for end-users The ideal candidate will have a strong technical background excellent communication skills and a passion for solving problems You will be responsible for diagnosing and resolving technical issues managing service requests and ensuring a high level of customer satisfaction Key Responsibilities Respond to and resolve technical issues via phone email chat and ticketing systems Provide support for Windows Mac operating systems Microsoft 365 VPNs printers and mobile devices Troubleshoot hardware software and network connectivity problems Log track and manage incidents and service requests using ITSM tools e g ServiceNow Jira Freshservice Escalate complex issues to Level 2 3 support or relevant teams Follow up with users to ensure full resolution of issues Maintain asset records and perform regular audits Contribute to internal documentation and knowledge base articles Assist with onboarding and offboarding of employees including account provisioning and equipment setup

  • Service Desk Management

    1 week ago

    Nagpur, Maharashtra - Noida, Uttar Pradesh, India Diverse Lynx Full time

    Role Description Service Desk Engineer Experience 4 Job Location Nagpur Noida

  • Service Desk Executive

    5 days ago

    Noida, Uttar Pradesh, India CIS Worldwide Ltd Full time

    Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...

  • Service Desk Executive

    5 days ago

    Noida, Uttar Pradesh, India CIS Worldwide Ltd Full time

    Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA Updating the client on the progress of the tickets without escalation Processes, Compliance, Reports and Adherence Internal Stakeholders management and Behavioral...

  • Trainer- Service Desk Operations

    1 week ago

    Noida, Uttar Pradesh, India Multibhasi Solutions Private Limited Full time

    Job Role: Trainer - Service Desk Operations Job Location: Noida (2 each in Chennai, Thane, Bangalore, Hyderabad, Gurgaon, Noida and Kolkata) **Job Type**: Full-Time Reporting to: In office (6 days working with fixed Sunday) Shift: Day Job Summary: We're seeking an experienced Technical Trainer to design and deliver comprehensive training programs for...

  • Service Desk Executive

    7 days ago

    Noida, Uttar Pradesh, India Thoughtsol Infotech Pvt. Ltd. Full time

    Designation: - Service Desk Executive Location: - Noida (Hybrid) Preferred Qualification: - BCA Key Responsibilities: 1. Issue Logging & Tracking - Use ticketing systems to record and monitor incidents. 2. Escalation Management - Forward complex problems to higher-level support teams. 3. Knowledge Base Maintenance - Create and update help articles and...

  • Service Desk Engineer

    3 weeks ago

    Noida, India Awign Expert Full time

    Position:   Service Desk Engineer / Technical Support Engineer L2 Working Hours:   24x7 Rotational (WFO) Work Location:   NSEZ Phase 2, Noida Experience:   5yrs to 10yrs   Note:   Must have excellent communication skills. Job Description: Key Responsibilities: •              Provide advanced support to end-users for laptop-related...

  • Service Desk Lead

    5 hours ago

    nagpur, India HCLTech Full time

    Dear Candidate, We have opening for "Service Desk L2 Lead " role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...

  • Service Desk Engineer

    3 weeks ago

    Noida, India Awign Expert Full time

    Job Description Position:   Service Desk Engineer / Technical Support Engineer L2 Working Hours:   24x7 Rotational (WFO) Work Location:   NSEZ Phase 2, Noida Experience:   5yrs to 10yrs   Note:   Must have excellent communication skills. Job Description: Key Responsibilities: •              Provide advanced support to end-users for...

  • IT Service Desk

    7 days ago

    Mumbai, Maharashtra, India Mobile Programming LLC Full time

    Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...

  • Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...