Service Desk Engineer

3 weeks ago

Nagpur Maharashtra Noida Uttar Pradesh, India Diverse Lynx Full time

Hiring for Service Desk Engineer Nagpur NoidaJob Summary We are seeking a highly motivated and customer-focused Service Desk Engineer to provide first-level technical support for end-users The ideal candidate will have a strong technical background excellent communication skills and a passion for solving problems You will be responsible for diagnosing and resolving technical issues managing service requests and ensuring a high level of customer satisfaction Key Responsibilities Respond to and resolve technical issues via phone email chat and ticketing systems Provide support for Windows Mac operating systems Microsoft 365 VPNs printers and mobile devices Troubleshoot hardware software and network connectivity problems Log track and manage incidents and service requests using ITSM tools e g ServiceNow Jira Freshservice Escalate complex issues to Level 2 3 support or relevant teams Follow up with users to ensure full resolution of issues Maintain asset records and perform regular audits Contribute to internal documentation and knowledge base articles Assist with onboarding and offboarding of employees including account provisioning and equipment setup

  • Urgent Search: Service Desk Management

    3 weeks ago

    Nagpur, Maharashtra - Noida, Uttar Pradesh, India Diverse Lynx Full time

    Role Description Service Desk Engineer Experience 4 Job Location Nagpur Noida

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