Service Desk Management

Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...

Hiring for Service Desk Engineer Nagpur NoidaJob Summary We are seeking a highly motivated and customer-focused Service Desk Engineer to provide first-level technical support for end-users The ideal candidate will have a strong technical background excellent communication skills and a passion for solving problems You will be responsible for diagnosing and...

Job Role: Trainer - Service Desk Operations Job Location: Noida (2 each in Chennai, Thane, Bangalore, Hyderabad, Gurgaon, Noida and Kolkata) **Job Type**: Full-Time Reporting to: In office (6 days working with fixed Sunday) Shift: Day Job Summary: We're seeking an experienced Technical Trainer to design and deliver comprehensive training programs for...

Designation: - Service Desk Executive Location: - Noida (Hybrid) Preferred Qualification: - BCA Key Responsibilities: 1. Issue Logging & Tracking - Use ticketing systems to record and monitor incidents. 2. Escalation Management - Forward complex problems to higher-level support teams. 3. Knowledge Base Maintenance - Create and update help articles and...

Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA Updating the client on the progress of the tickets without escalation Processes, Compliance, Reports and Adherence Internal Stakeholders management and Behavioral...

**Req ID**: 314430 We are currently seeking a Service desk - C1/C2 Certified to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Senior Service Desk Associate : English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits **Role Overview**: **Role Responsibilities** - Manages customer interactions &...

**Job Title: Front Desk Executive - Excellent communication skills in English must** **Location**: Dharampeth, Nagpur **Salary**: ₹15,000 - ₹18,000 **Experience**: 1-3 years in a similar role **Key Responsibilities**: - Manage front desk operations - Handle cash transactions efficiently. - Perform data entry and maintain records. - Proficient in...

**Job no**: 521923 **Brand**: Product and Technology **Work type**: Full time **Location**: Noida, India **Categories**: Corporate & Group Travel **Job Purpose**: - The ETS (Enterprise Technology Services) Level 2 Service Desk Analyst role is crucial in providing technical support and assistance to the diverse range of FCTG staff. The core...

Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...

**Job description**: Experience - 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes - Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective **Responsibilities**: Analysing and evaluating software and IT...