Service Desk Analyst – Technical Support
3 days ago
Job Title: Service Desk Analyst – Technical Support.
Shift Timing: 6:00 PM – 4:00 AM IST (US Hours)
Interview Mode: Face-to-face (Single Round)
Location: Noida(Onsite)
Job Overview
We are seeking a skilled and customer-focused Service Desk Analyst to join our technical
support team. The ideal candidate will have experience working with reputed brands, excellent
English communication skills, and a strong background in troubleshooting Microsoft 365 and
Mac systems. This role involves resolving technical queries for international clients
(US/UK/Australia) and ensuring seamless IT support delivery.
Key Responsibilities
Provide remote and on-site technical support for end-users across global regions
Troubleshoot issues related to Microsoft Outlook, Wi-Fi, printers, networks, and
MacBook systems
Handle customer queries with professionalism and clarity
Maintain documentation of issues and resolutions in a knowledge base
Participate in IT exercises like disaster recovery, quarterly maintenance, and hardware
lifecycle governance
Coordinate with internal teams and vendors to ensure timely resolution
Represent IT during power-downs, oƯice moves, and decommissioning projects
Required Skills & Experience
1.5 to 4 years of experience in technical support.
Strong command of English (verbal and written) – must-have
Experience supporting international clients (US, UK, Australia)
Hands-on expertise with Microsoft 365 troubleshooting
Familiarity with Mac OS support and related technical steps
Ability to manage high-severity issues and prioritize tasks eƯectively
Willingness to work night shifts and relocate if needed
Additional Details
- One-way drop facility provided.
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