Service Desk Analyst – Technical Support

3 weeks ago

Noida, India Exasoft Full time

Job Title: Service Desk Analyst – Technical Support.

Shift Timing: 6:00 PM – 4:00 AM IST (US Hours)

Interview Mode: Face-to-face (Single Round)

Location: Noida(Onsite)

Job Overview

We are seeking a skilled and customer-focused Service Desk Analyst to join our technical

support team. The ideal candidate will have experience working with reputed brands, excellent

English communication skills, and a strong background in troubleshooting Microsoft 365 and

Mac systems. This role involves resolving technical queries for international clients

(US/UK/Australia) and ensuring seamless IT support delivery.

Key Responsibilities

  • Provide remote and on-site technical support for end-users across global regions

  • Troubleshoot issues related to Microsoft Outlook, Wi-Fi, printers, networks, and

MacBook systems

  • Handle customer queries with professionalism and clarity

  • Maintain documentation of issues and resolutions in a knowledge base

  • Participate in IT exercises like disaster recovery, quarterly maintenance, and hardware

lifecycle governance

  • Coordinate with internal teams and vendors to ensure timely resolution

  • Represent IT during power-downs, oƯice moves, and decommissioning projects

Required Skills & Experience

  • 1.5 to 4 years of experience in technical support.

  • Strong command of English (verbal and written) – must-have

  • Experience supporting international clients (US, UK, Australia)

  • Hands-on expertise with Microsoft 365 troubleshooting

  • Familiarity with Mac OS support and related technical steps

  • Ability to manage high-severity issues and prioritize tasks eƯectively

  • Willingness to work night shifts and relocate if needed

Additional Details

  • One-way drop facility provided.

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