Global Technical Support Role
2 days ago
Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our global team. The ideal candidate will have a strong background in troubleshooting, customer interaction, and technical analysis.Key Responsibilities:Troubleshoot complex technical issues related to software, APIs, cloud services, networks, or system access.Manage and resolve tickets across multiple platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Support SaaS product environments by monitoring logs, validating configurations, and escalating to engineering when needed.Handle operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Perform basic debugging steps including log analysis, API checks, configuration review, SQL lookups, or environment testing.Work across Windows, macOS, and Linux for user-level and application-level troubleshooting.Respond to alerts, perform routine system checks, and support incident management workflows.Document solutions, write knowledge base articles, and improve internal support processes.Collaborate with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.Requirements:Minimum 1-3 years of experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup.Benefits:Opportunity to work on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote work arrangement with flexible hours.Long-term freelance work with stable demand.Chance to build deep experience across SaaS, cloud, and enterprise systems.
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