Platform Support Specialist

2 days ago


guntur, India beBeeTrading Full time

Platform Support SpecialistWe are seeking a skilled Platform Support Specialist to join our team.This is a technical, product-centric support role – not a BPO or call-center positionAbout the RoleThis role involves handling real-time user queries, troubleshooting issues, and ensuring a seamless platform experience while working directly with the founder-led team.You will assist global traders using our trading analytics platformThis is an excellent opportunity for individuals who are passionate about trading, product support, and independent learning.Key ResponsibilitiesProvide fast, clear, and accurate live chat (primary) and email (secondary) supportHelp traders navigate platform features, trade analytics, and reportsTroubleshoot issues related to account setup, imports, and analytics workflowsIdentify recurring technical issues and resolve them using strong product knowledgeMaintain and efficiently search through a large internal knowledge baseDocument findings and curate common questions/answersManage multiple concurrent chats with empathy, speed, and accuracyBenefitsWork at the intersection of FinTech, trading, and real-time analyticsDirect mentorship and weekly review from company leadershipClear growth into Product, QA, or Technical OperationsCompetitive pay + bonus + global exposureHiring ProcessSubmit application formProduct knowledge test1–2 interviewsOffer



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