Expert Technical Support Specialist

2 days ago


guntur, India beBeeTechnical Full time

As a senior technical support engineer, you will be the primary point of contact for our largest customers. Your expertise in Java support, software services, and system administration will enable you to troubleshoot complex issues across multiple Atlassian products.ResponsibilitiesPerform root cause analysis, debugging, and troubleshooting to resolve customer issues efficiently.Communicate technical details and progress updates to executive-level customers.Solve complex tickets by summarizing causes, recommending solutions, and escalating when necessary.Act as a customer champion, advocating for their needs and concerns.Collaborate with global teammates to drive long-running tickets to resolution.Requirements8+ years of experience in Java support, software services, and system administration for large end-user communities.Experience with operating systems (e.g., Linux, OS X, Windows).Subject matter expertise in multiple Atlassian products, including Synchrony, AWS, Azure.Knowledge of networks, technologies, and protocols (e.g., proxies, load balancers, LDAP, Active Directory, SSL).Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, JBoss).Experience with SQL databases.Escalation handling and enterprise customer support experience.



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