Technical Support Expert

1 day ago

guntur, India beBeeExpertise Full time

Job Title: Junior Engineer, Technical Support, tier 2Niksun is the recognized worldwide leader in making the unknown known by using next-generation technology that revolutionizes the way networks and services are secured protected and managed.The company develops and deploys a complete range of award-winning forensics compliance security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments.Key Responsibilities:Respond to customer incidents through conducting preliminary assessment to product or system issues.Debug and track until resolution by analyzing the source of the issue and its impact on hardware network and storage resources.With your technical expertise you will support cloud solutions app installs release updates & upgrade testing deploying maintaining and enhancing software solutions.You will address bugs and escalate to engineering check code and verify accuracy testability functionality and efficiency.Also you should have a good understanding of different hardware components processing networking storage.Requirements:Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).Must have 1 year of experience testing and maintaining software products.Must have 1 year of experience in cloud computing Kubernetes Docker YAML files…etc.Experience in providing technical support to global clients.Excellent problem-solving and communication skills.Ability to provide step-by-step technical help both written and verbal.Hands-on experience with Windows/Linux OS environments.Additional certification in Linux Cisco and Network and Information Security or similar technologies is a plus.

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    guntur, India beBeeCustomer Full time

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