Desktop Infrastructure Manager

3 days ago

hyderabad, India beBeeEngineering Full time

Desktop Engineering SpecialistWe are seeking a skilled Desktop Engineering specialist to join our team. As a key member of our IT department, you will be responsible for managing and maintaining our desktop infrastructure.Key Responsibilities:Manage and maintain desktop engineering tools, products, and processesTroubleshoot performance-related issues escalated by L2 teamsAnalyze ticket trends and propose improvementsCreate, manage, and approve knowledge articlesProvide 1:1 support to usersDemonstrate expertise in Windows Active Directory and Azure ADRequired Skills and Qualifications:Strong understanding of desktop engineering tools, products, and processesExperience with group policies, builds, and SCCM/IntuneExcellent troubleshooting skillsAbility to analyze ticket trends and propose improvementsStrong communication skillsKnowledgeable in ITIL concepts (Incident Management, Problem Management)Basic support experience on Windows/Unix Servers, Network Devices, BackupBenefits:Ongoing training and development opportunitiesCollaborative and dynamic work environmentOpportunities for career advancementAbout Us:We are a leading provider of IT services, dedicated to delivering exceptional solutions to our clients. Our team is passionate about staying ahead of the curve in terms of technology and innovation, and we are always looking for talented individuals to join us on this journey.

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