Manager, Infrastructure Engineer

Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

The role will be primarily responsible for providing top level support for the Secure Desktop application. It will also include desktop engineering, GPO, and Operating System Image development services. You will work alongside App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security as part of the global client computing environment.

The expected outcome will include driving excellence in user experience.

The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to global employees.

What will you do in this role

• Maintain and support multiple versions of Visual Automation Secure Desktop including the following activities:
• Execution of IQ Test Protocol for pre-configured Secure Desktop V12 (Win 10, Win 11)
• Support and maintenance of Secure Desktop V10 & V12
• Deployment and Configuration
• License management
• Vendor relationship management
• SDLC documentation (Admin Guide, CS, WI for installation, IQ Test Protocol)
• Performance Management
• Knowledge Management

• Perform Incident Management activities

• Additional Engineering requirements:

• Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences
• Design Windows deployment strategies
• Manage, test, and deploy Group Policies
• Respond to all incoming requests for new or changes to Group Policy
• Manage priorities, timelines, and communicate with all necessary parties through deployment process
• Document the environment in a customer facing format
• Create and maintain all SDLC documentation
• 3rd-Level support and identification of root cause with strategic solutions (requests/CPRs/outages)
• Working with the latest technologies
• Research and master new technologies quickly
• Provide technical guidance and implementation
• Work closely with various teams and stakeholders such as Infrastructure, Patching & Deployment Services, Applications Owners, Directory Services, and Information Security teams
• Ensure adherence to global standards, policies, and Service Level Agreements (SLA)
• Collaborate across IT and business areas to develop and implement new processes that help maintain the company's computing environment

What should you have

• 4+ years practical experience deploying and supporting Secure Desktop
• 4+ years practical experience with the following Microsoft technologies: Windows 10/11, Active Directory, Microsoft Entra, Group Policy, Configuration Manager Current Branch
• Strong technical knowledge and in-depth understanding of the following:
• Microsoft Windows client operating systems
• Microsoft Intune
• Active Directory Domain Services (AD/DS)
• Group Policy
• Azure Active Directory (AAD/Entra)
• Dynamic Groups
• Privileged Identity Management
• Mobile Device Management (MDM)
• Configuration Service Providers (CSP)
• Microsoft Intune
• Configuration Profiles
• Windows Autopilot
• Hybrid Azure AD Join
• Intune Apps (Win32 packaging)
• PowerShell Scripting
• Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management
• Conceptual knowledge of Office 365 suite and other Microsoft cloud services
• Fluency in reading/writing/speaking English

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

Required Skills:

Accountability, Accountability, Availability Management, Business Computer Applications, Capacity Management, Change Controls, Communication, Configuration Management (CM), Design Applications, Incident Management, Incident Reporting, Information Technology (IT) Infrastructure, Infrastructure Engineering, Infrastructure Project Management, Instrument Control Software, IT Infrastructure Management, IT Service Management (ITSM), Regulatory Compliance, Regulatory Compliance Consulting, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/28/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R371185