TripXL | Telemarketing Manager

3 weeks ago


india TripXL Full time
Job Summary:

We are seeking an experienced and results-driven Telemarketing Manager to oversee the nurturing and management of leads, ensuring a seamless handover to the sales team. The ideal candidate will have a strong understanding of data analysis, lead management, and exceptional knowledge of both domestic and international holiday destinations. This role also requires a proven track record of managing large telemarketing teams, delivering training programs, and aligning team efforts with business objectives.



Key Responsibilities:

Lead Nurturing and Management:

  • Monitor and ensure leads entering the system are nurtured effectively through personalized and consistent follow-ups.
  • Analyze lead data to identify trends, opportunities, and potential challenges.
  • Establish and maintain a streamlined process for handing over qualified leads to the sales team.

Team Leadership and Training:

  • Manage and lead a large team of telemarketing executives, ensuring high levels of motivation and performance.
  • Conduct regular training sessions to align the team with business goals and equip them with knowledge of domestic and international holiday destinations.
  • Monitor team performance against KPIs and implement strategies to improve efficiency and productivity.

Data Analysis and Reporting:

  • Leverage data insights to improve lead conversion rates and telemarketing effectiveness.
  • Create and present detailed reports on lead management metrics, team performance, and campaign outcomes to senior management.
  • Utilize CRM and other tools to track lead progression and optimize the nurturing process.

Process Optimization:

  • Develop and implement best practices for lead nurturing and telemarketing operations.
  • Continuously evaluate and enhance workflows to maximize lead conversion and team output.

Knowledge of Travel Destinations:

  • Stay updated on the latest domestic and international holiday destinations to effectively guide the team and improve customer interactions.
  • Ensure the telemarketing team is well-trained and equipped with comprehensive knowledge of travel offerings to address customer inquiries.



Key Skills and Qualifications:

Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Minimum of 5–7 years of experience in telemarketing, lead management, or a related role, with at least 3 years in a managerial position.
  • Experience in the travel or hospitality industry is highly desirable.

Skills:

  • Strong understanding of lead management and nurturing processes.
  • Exceptional data analysis and reporting skills to monitor performance and identify trends.
  • In-depth knowledge of domestic and international holiday destinations.
  • Proven ability to manage and motivate large teams effectively.
  • Strong training and mentoring skills to align the team with business goals.
  • Excellent communication and interpersonal skills to collaborate with sales and other stakeholders.
  • Proficiency in CRM tools and telemarketing software.



Why Join Us?
  • Opportunity to work in a dynamic and fast-paced environment in the travel industry.
  • Competitive salary.
  • Exposure to domestic and international travel trends and markets.
  • A collaborative and supportive work culture with opportunities for growth.


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