Customer Success Leader

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleInfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure good at providing analysis documenting and diagraming work for hand-off offering timely solutions and generally figuring it out This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients There are two halves to this role First contributing to current projects where you analyze problems and tech issues offer solutions and test modify automate and integrate systems And second long-range strategic planning of IT infrastructure and operational execution This role isnt specific to any one platform so youll need a good feel for all of them And because of this youll experience variety and growth at Kyndryl that you wont find anywhere else Youll be involved early to offer solutions help decide whether something can be done and identify the technical and timeline risks up front This means dealing with both client expectations and internal challenges in other words there are plenty of opportunities to make a difference and a lot of people will witness your contributions In fact a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name Thats the kind of impact you can have This is a project-based role where youll enjoy deep involvement throughout the lifespan of a project as well as the chance to work closely with Architects Technicians and PMs Whatever your current level of tech savvy or where you want your career to lead youll find the right opportunities and a buddy to support your growth Boredom Trust us that wont be an issue Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job and youll continuously grow as a Cloud Hyperscaler Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer and there are opportunities at every skill level to grow in either of these directions Who You AreYoure good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customer-focused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required Professional Experience At least 8 years of experience in a similar role preferably in an IT or technical setting Fluent in Japanese JLPT N2 or above and English both written and verbal Proficiency in IT systems including networks hardware software and troubleshooting Experienced in handling client communication and negotiations Excellent in Japanese skills both translation and interpretation Proven hands-on experience in SCRUM or Project Management Excellent problem-solving and analytical skills Hands-on experience with cloud technologies databases or programming languages is a plus Experience with IT service management tools e g ServiceNow Jira Preferred Professional Experience Certifications in Japanese language proficiency JLPT N2 or above Excellent communication and interpersonal skills with the ability to explain technical information to non-technical individuals Experience in working with Japanese clients or in a multicultural team is preferred Knowledge of Mainframe domain Ability to work independently and manage multiple tasks and deadlines Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked xe2x80x98How Did You Hear About Us during the application process select xe2x80x98Employee Referral and enter your contact s Kyndryl email address