Team Lead

Company Overview JB Poindexter India Private Limited is asubsidiary ofJ B Poindexter Co Inc a privately held diversified manufacturing company forecasting 2 4B in annual revenue and 8 000 team members in 2024 The eight operating subsidiaries covering over 50 locations are engaged in the production of commercial truck bodies step-vans utility trucks funeral coaches limousines pickup truck bed enclosures precision machining and expandable foam plastic packaging For more information visit www jbpoindexter com JB Poindexter India Private Limited is the captive shared services unit of the J B Poindexter Co Inc The company wholly owned by J B Poindexter Co Inc is headquartered in Houston Texas USA Position Overview This position will be responsible to serve as a team leader subject matter expert for HR Shared Services Delivery functions like HR Reporting Analytics Recruitment and any other HR Support The role will partner with the HR leaders and internal external customers to understand analyze configure work process design and flow to maximize efficiencies and technological capabilities This position requires in-depth knowledge of business and HR systems HR processes Recruitment Reporting requirements Company s policies and procedures and the ability to resolve complex issues This individual will drive the successful delivery of accurate HR Support processes for the business and ensure data integrity for all HR systems Primary Duties Responsibilities Responsible for ensuring the effective and efficient delivery of HR operational activities and processes including but not limited to on-boarding payroll employee records and admin time and attendance HRIS compensation Lead and support a team of HRIS analysts working on the Ceridian Dayforce HCM platform and a team of talent acquisition specialists Provide leadership and development of the HR Shared Services India team through effective direction delegation coaching and performance management to ensure that the team can achieve the required performance standards Maintenance of accurate reporting on HR activities and ad-hoc reporting per US requests Oversee daily HR service operations delegate tasks to appropriate support executive and set clear targets and deadlines Monitor time and attendance and conduct probationary mid-year and annual reviews of the HR shared services team Promote best HR practice by challenging directing supporting and influencing others within every department Work with HR and business leadership to understand requirements and drive the offshore team with operational effectiveness manage productivity headcount turnover etc and all other operational metrics - to run and grow a profitable business Responsible for ensuring successful delivery of all daily weekly or monthly HR reports including but not limited to Headcount reports Attendance reports Probationary reports Incentive Bonus reports and any other Ad hoc reports as required by business and completed on schedule Responsible for delivery of candidates to meet the recruitment demand of the business unit s based on the recruitment plan Understand objective of business processes related to technology Drive efficiency in the organization and leverage return on technological capabilities Collaborate effectively with HR Shared Services teams and country process owners providing feedback to enhance the efficiency of people processes Anticipate and resolve complex issues distilling key findings to identify trends and address potential problems proactively Maintain high internal standards for your deliverables ensuring excellence in every task assigned Previous experience in a BPO setting is highly desired as it will enable you to bring industry-specific knowledge and best practices to the role Education and Experience Bachelor s degree in human resources 8-12 years of HR service delivery experience with at least 3 years in managing a team Experience in HCM tools like Ceridian UKG Workday preferred Experience in recruitment advantage Required Skills Strong analytic problem solving consultancy and written and verbal communication skills Ability to prioritize multiple tasks and deadlines in a fast-paced environment Working knowledge of Ceridian Dayforce Knowledge of requirement gathering techniques project management and HRIS systems development methodologies Robust analytical skills knowledge of configuration testing and implementation techniques Advanced knowledge of Excel pivot tables vlookup and other advanced Excel functions and formulas SQL and XML knowledge is a plus Critical thinker with exceptional ability to model system workflows and processes and identify and resolve gaps Ability to work independently and under minimal supervision Ability to maintain confidentiality information and professional demeanor under pressure Code of Ethics JB Poindexter India Private Limited requires the highest standard of ethics in all business dealings with customers suppliers advisors employees and authorities This position shall actively ensure that his her own activities and those of all employees within the project meet this obligation JBPCO critical standards and procedures related to expected conduct are detailed on the company website This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control Required Education Bachelor s Degree Virtual Job false