IT Helpdesk

Position Overview:

We are seeking a skilled IT Help desk & Security Engineer to serve as the primary administrator for our internal IT infrastructure while establishing and enforcing comprehensive security policies. This dual-role position combines hands-on technical support with strategic security implementation, making it ideal for a technical professional who wants to impact both day-to-day operations and long-term security posture.

Key Responsibilities:

IT Infrastructure & Support

- First-Level Technical Support: Provide immediate resolution for hardware, software, and network issues across all departments
- Desktop & Device Management: Administer employee workstations, laptops, mobile devices, and peripheral equipment
- Network Infrastructure: Manage internal networking components including switches, routers, and access points
- Microsoft Environment Administration:
- Manage Microsoft Entra ID (Azure AD) user accounts, groups, and permissions
- Administer SharePoint sites, document libraries, and collaboration spaces
- Oversee OneDrive deployment, storage policies, and file sharing protocols
- Handle Exchange Online mailbox management, distribution lists, and email security

Security & Compliance

- Firewall Management: Configure and maintain physical firewall policies and rules (experience with Sophos Firewall is preferred)
- Security Policy Development: Create, implement, and enforce comprehensive security policies across all systems and processes
- Asset & Software Management:
- Maintain accurate inventory of all IT assets
- Monitor and control software installations and licenses
- Implement endpoint protection and mobile device management (MDM) solutions
- AI Tools Governance: Establish policies and access controls for AI tools and platforms used within the organization
- Audit & Compliance Support:
- Participate in InfoSec audits and regulatory compliance assessments
- Ensure adherence to internal and external security standards (ISO 27001, SOC 2, etc.)
- Conduct regular access reviews and permission audits
- Incident Response: Develop and execute security incident response plans and procedures

Strategic & Educational Activities

- Cost Management: Assist in IT budget planning, license optimization, and vendor negotiations
- Security Training: Educate teams on security best practices, policies, and threat awareness
- Documentation: Maintain comprehensive documentation for all systems, processes, and security procedures
- Continuous Improvement: Stay current with security threats, technology trends, and industry best practices

Required Qualifications:

Technical Skills -

- Experience: 3+ years in IT support and security administration
- Microsoft Ecosystem: Proven experience with Microsoft 365, Entra ID, SharePoint, and Exchange Online
- Network Security: Strong understanding of network protocols, firewalls, and security architectures
- Operating Systems: Proficiency in Windows (Server and Desktop), with Mac and Linux knowledge preferred
- Security Tools: Experience with endpoint protection, vulnerability scanning, and security monitoring tools

Certifications (Preferred) -

- Microsoft 365 Certified: Administrator Expert
- CompTIA Security+ or Network+
- Sophos Certified Engineer (highly preferred)
- CISSP, CISM, or similar security certifications

Soft Skills -

- Communication: Excellent verbal and written communication skills for technical and non-technical audiences
- Problem-Solving: Strong analytical and troubleshooting capabilities
- Project Management: Ability to manage multiple priorities and deadlines effectively
- Training & Mentoring: Comfortable conducting training sessions and creating educational materials
- Adaptability: Thrives in a fast-paced environment with evolving technology requirements

Preferred Qualifications:

- Firewall Expertise: Hands-on experience with Sophos firewall configuration and management
- Cloud Security: Experience with Azure security services and cloud infrastructure protection
- Automation: Knowledge of PowerShell, scripting, or automation tools
- ITSM Tools: Familiarity with ticketing systems and IT service management platforms
- Industry Experience: Background in similar industry or regulatory environment
- Advanced Certifications: CISSP, CISA, or vendor-specific advanced certifications

What We Offer:

- Competitive salary commensurate with experience
- Professional development opportunities and certification support
- Modern technology stack and tools
- Collaborative work environment with growth opportunities
- [Add specific benefits like health insurance, retirement plans, PTO, etc.]

Reporting Structure:

This position reports to CISO/ DevSecOps Lead and works closely with Security and DevOps teams.

Application Process:

To apply, please submit:

- Current resume highlighting relevant experience
- Cover letter explaining your interest in the dual IT support/security role
- Any relevant certifications or portfolio examples

You can also apply by submitting your application to paulomi.karmakar@autovrse.in

or careers@autovrse.in

---