Helpdesk Support

7 days ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

1. Job Description

Good knowledge on Operating System which includes Windows, Macintosh & Chrome.

2. Deployment (End User Devices): Deployment is whole unit replacements for PC unit, VDI terminal, laptop and monitor Items. Installation of IT peripherals like Monitor, Terminals, Keyboard, Mouse, Various cables.. etc, etc..

3. Deployment: Install new equipment, de-install, move and re-install existing equipment. Connect new or moved equipment to the JPMC network to ensure connectivity. Perform limited operational verification equipment testing to ensure functionality. Work with IMACD Coordinator to support IMACD activities at assigned locations. Report IMACD issues to site Team Lead and IMACD Coordinator as they occur.

4. Voice/Data (Vendor Escort): Escort the vendors for any Patch room related activity. Enabling voice/data ports against user request.

5. Office Cabling: Escort the vendors for any cabling related activity. Rectifying faulty ports against user request.

6. Asset Management: Asset Procurement, Deployment, Maintenance & disposal.

7. Good knowledge on ticketing tool.

8. Store room management: (Monitors/Desktops/Laptops/Phones..etc, etc) - Equipment?s Procured to be Tracked and assigning them to the end users. All details of the assets has to be tracked and updated on the inventory file.

12. Transport: Currently Shuttle and cab services will be available from home to office and vice versa.

13. This isn?t a Remote Support, Application Support, Server Monitoring?, Virtualization or Work From Home job. Presence is required in office all the time.

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