Desktop Support- Tl

3 days ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility
Job description

Desktop Support
- TL

Exp
- 3 to 5years

Np
- 15days to Immediate

1. Manager reporting and leaves for all RE'sDaily

2. Support and guide RE's on technical issuesAs and when needed

3. Escalating to central team on critical issuesRegularly

4. Meeting local supervisors and managerRegularly

5. Coordinate with local contacts for projects and activitiesDaily

6. Submission of GST stock data to Capex desk(on or before 29th of every month)

7. Providing information and update to backend team on activities and projects

8. Keeping record of all assets including rentals for his region 100%

9. Ensure induction and KT to all new joiners100%

10. Ensure all tickets are raised(users to log/ with help of helpdesk 100%

11. Ensure all tickets are updated and closed with proper solution100%

12. Daily attendance sharing Daily

13. Monthly rooster preparing for engineers Daily

14. Ensure all defined processes are followed Regularly

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