IT Desktop Support

2 days ago

Bengaluru Karnataka, India Nielsen Full time

**Job Requirements**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux).
- Strong troubleshooting skills for both hardware and software issues.
- Familiarity with Windows and macOS operating systems.
- Experience collaborating with cybersecurity teams on security initiatives.
- Knowledge of network fundamentals and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows
- Desktop Administrator, Linux Professional Institute Certification) are a plus.

**Job Responsbilities**:

- ** Desktop Support**:

- Windows and MacOS laptops preparation with the Nielsen Standard Global Image
- Provide end-user support for both Windows and MacOS environments.
- Provide end-user support for Google Suite products (gmail, G-Drive, Google chat, etc..)
- Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
- Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
- Troubleshoot and resolve hardware and software issues on desktop systems.
- **
System Administration**:

- Administer Windows and Linux servers, ensuring their stability, integrity, and efficient operation.
- Assist in system administration tasks, including user account management and system updates.
- Collaborate with the IT team to implement and maintain server infrastructure.
- **
Cybersecurity Collaboration**:

- Work closely with the cybersecurity team to implement security best practices.
- Assist in monitoring and responding to security incidents.
- **
Printer and Network Troubleshooting**:

- Diagnose and resolve issues related to printers, network connectivity, and other peripherals.
- Collaborate with network administrators to ensure smooth operation of the company's network.
- **
User Support and Soft Skills**:

- Provide excellent customer service to end-users with a focus on effective communication and problem-solving.
- Conduct user training sessions to enhance overall digital literacy.
- Document and communicate technical solutions in a user-friendly manner.

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