IT Desktop Support Technician

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Job Title: IT Desktop Support Technician

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer and an expert in your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You understand that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses it together.

Alteryx is searching for an IT Desktop Support Technician based in our Bengaluru, India office.

Overview:
As an IT Desktop Support Technician your primary responsibilities are providing professional and efficient desktop support and customer care in a medium-large-sized enterprise environment. A strong customer service mindset and expert knowledge of Mac and PC troubleshooting is key to succeeding in this role. We are a fast-growing company and there are many opportunities to contribute to the success of the IT team while honing your technical and customer service skillsets. Participate in a 24/7 rotational shift to ensure high availability and support of authentication services.

Key Responsibilities:

- Zealously promotes our Customer Centric approach: working to be a part of our customer's solutions.
- Triage desktop support issues, and work with the NOC and Desktop Engineering teams to resolve issues.
- Document, maintain, upgrade or replace hardware and software systems.
- The IT Desktop Support Technician also provides end-user technical support and training, Desktop Support task management, and IT customer service.
- Participate in a 24/7 rotational shift to ensure high availability and support of authentication services.
- Provide PC and Apple hardware support for escalations.
- Provide additional technical support services, such as videoconference meetings, workstation cabling and connectivity.
- Create and maintain KB (Knowledge Base) articles and desktop instructions for all routinely performed tasks.
- Keep up on current technology to upskill alongside your peers.

Requirements:

- Demonstrated customer service & troubleshooting skill sets.
- Must be customer service focused, desiring to exceed customer expectations at every opportunity.
- Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution.
- Proven ability to take ownership of job responsibilities with mínimal oversight.
- Strong communication and team collaboration skills.
- At least 6-8 years of IT-related support experience.
- Expert in PC and Mac hardware and software installation and troubleshooting.

Preferred:

- Experience supporting smart phones and tablets.
- Extensive knowledge of Azure Active Directory and its capabilities.
- Understanding of security practices including physical, internet, and wireless security.
- Understanding of user authentication (passwords and 2fa).
- CompTIA, Microsoft, Apple or ITIL Certified.

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.