IT Desktop Support Technician

As an IT Desktop Support Technician, you will be responsible for providing technical support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a hands-on Technician requiring technical expertise and strong communications and customer service management skills. You will help resolves issues with Windows, OSX, Office operations and desktop support and will regularly troubleshoot network issues pursuant to established procedures.

The IT Desktop Support Technician will serve as the primary point of contact for end users on a daily basis, addressing IT needs and services and representing the IT organization in a professional manner to ensure end-user satisfaction. Regular updates and issue escalations will be provided to the direct manager and to end-users, including senior management, in the local office. Communications skills are critical.

What does a great IT Desktop Support Technician do?

• Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.
• Deploy and re-image workstations (Mac & PC) for new and existing users ensuring all configurations meet company standards.
• Troubleshoot workstation hardware and software problems; Perform hardware repairs when needed and escalate complex issues as required.
• Maintain asset inventory of equipment for site (PCs, printers, servers, etc.) ensuring accurate recordkeeping.
• Maintain cleanliness and organization of local office server room.
• Configure and administer local phone system and coordinate wiring within network switch closet in accordance with established procedures.
• Serve as go to person resource for all technology related issues.
• Provide technical support for Macintosh hardware and OS and escalate issues as required.
• Share job responsibilities and knowledge within the IT Team.
• Develop basic research skills to stay updated on current and emerging trends in the computer industry and be able to apply them to business needs.
• Assist with the management of virtual and physical server environments for offices following documented processes.
• Manage and maintain office copiers and network printers
• Answer limited number of support desk phone calls

Requirements for consideration

• Background with Microsoft Server solutions, including Windows 2008/2012 Server, Active Directory, and TCP/IP experience is critical.
• Must have experience supporting Apple Mac environments and Mac OSX.
• Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
• Experience with remote support solutions.
• Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.

Work Location

• Work Model: This is an in-office position, requiring you to work in the Bengaluru office 5 times per week.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what's new and next while valuing every voice on our team. Together, we're shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people's lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at , and we will work with you to meet your needs.