Desktop Support Engineer

6 hours ago

Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

infra-admin


• 5 years of experience in Desktop support
• Strong Experience in windows 10 and 11 support.
• Able to manage a team of 10-20 members
• Mandatory to work 24X7 shifts
• Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years' experience using PowerShell to automate task would be an added advantage. Support Desktop & Laptop OS
• Windows, Mac installation, configuration & troubleshooting
• Microsoft patches, AV and desktop application support
• Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices
• Install & troubleshoot standard software
• Email & Application Support
• Basic LAN
• IP address allocation, conflicts, able to differentiate the required network from others
• Wireless LAN troubleshooting
• Perform Install, Move, Add or Change (IMAC) at the workstation level
• AD domain
• Resolve Printer installation and sharing related issues (Network / Local Printer)
• Scanner relates issues/troubleshooting
• In case of hardware problems, escalate to hardware vendors
• Remote Support-Desktop and Remote Assistance

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