Desktop Support Engineer

About Caxton Associates:

Caxton Associates, founded in 1983, is a global trading and investment firm with offices in New York, London, Singapore, Monaco and Dubai, and launching Bangalore in 2026. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies.  As part of our continued growth, we are excited to be expanding with a new office in Bangalore, India. This office will play a critical role in supporting our trading, research, and operations globally.

About the role:

We are seeking a hands-on, proactive and highly independent Desktop Support Engineer to manage our IT support and operations for our India office. As we set up our office in India, this is an exciting opportunity for someone who thrives in fast-moving environments and is comfortable working both independently and collaboratively.

You will be directly reporting to our IT Support & Helpdesk Manager, based in London. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems. The role sits as part of a broader team responsible for global desktop support and desktop engineering.  This is a 5-day in office role.

The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure and Active Directory Identity Administration.

Responsibilities:

Support Role:

• Provide desktop support to the end users (trade floor and operations). This includes: installation, repair, servicing and maintenance of hardware (e.g. printers/scanners) equipment.
• Provide in office and remote support to our Singapore users.
• Setup all video and audio conference calls in our Singapore office.
• Support, maintain, and troubleshoot hardware and software updates on the trade floor
• Perform PC workstation moves, add, changes. 
• Responsible for maintaining the ticket queue (utilising Asana) and assign them to appropriate group as needed.
• Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure.
• Involve with after hours on-call support rotation and Friday patching of PCs.
• Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests.

Essential technical skills & experience:

• Trade applications: Bloomberg and X_Trader
• Microsoft O365 (Windows 10/11 support), Adobe Acrobat, Google Chrome
• Active Directory
• Mobile telephony support (Microsoft Intune MDM, Cisco IP phones and IP communicator software)
• Remote desktop (Cato VPN)
• Confluence
• Proprietary developed applications.

Project Role:

• Create package for automated deployment - globally deploy changes and remove software.
• Create, deploy and troubleshoot Windows 10 images via MDT/WDS
• Analyse and revamp current group policies.

Requirements

• Minimum 5 years of relevant experience, preferably in banking/financial services industry.
• Ability to work independently, and sufficiently qualified to handle situations locally outside of UK/US hours.
• Ability to work in a fast paced, high pressure work environment.
• Strong customer support skills with a focus on delivering high quality service.
• Strong communication and interpersonal skills and a self-starter.
• Strong collaborative skills with the ability to work effectively in a team-oriented environment.
• A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
• Willing to work off-hours and weekends as needed to address critical issues or system maintenance.
• Powershell experience is a plus.
• Displays and operates at the highest degree of ethics and integrity.