Desktop Support Engineer

3 days ago

Bengaluru, Karnataka, India Dexcom Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Join our dynamic IT department as a Desktop Support Specialist This senior-level role is crucial in maintaining, troubleshooting, and enhancing our desktop and end-user computing environments. If you're passionate about technology and enjoy solving complex issues, you'll thrive in our collaborative and innovative team.

Where you come in:

  • You provide expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals.
  • You troubleshoot and resolve complex technical issues escalated from lower support levels.
  • You identify recurring problems and collaborate with SMEs to find permanent solutions.
  • You administer and maintain desktop operating systems.
  • You manage the lifecycle of the desktop estate.
  • You develop and deliver guidance sessions for end-users on software applications, system functionalities, and best practices.
  • You participate in and maintain comprehensive documentation for troubleshooting guides and standard operating procedures.
  • You participate in the incident management process, ensuring timely resolution of incidents within agreed SLAs.
  • You manage assigned service requests to successful completion.
  • You create and update KBAs to expand and refine the knowledge base to aid the resolution of incidents and tasks.
  • You provide guidance and mentorship to junior desktop support specialists.
  • You conduct knowledge-sharing sessions and contribute to the ongoing professional development of the support team.

What makes you successful:

  • You have a bachelor's degree or relevant qualification in computer science, Information Technology, or a related field.
  • You bring several years of experience in desktop support, with a focus on troubleshooting complex technical issues.
  • Your certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent are highly desirable.
  • Your working knowledge of ServiceNow ITSM is desirable.
  • Your understanding of networking concepts is strong.
  • Your proficiency with Microsoft SCCM & Endpoint Manager/Intune platforms is excellent.
  • You possess strong knowledge of desktop operating systems, including Windows 10/11 and macOS.
  • Your communication and interpersonal skills are excellent.
  • You can work independently and collaboratively in a team environment.

What youll get:

  • A front row seat to life-changing CGM technology. Learn about our brave #dexcomwarriors community.
  • A full and comprehensive benefits program.
  • Growth opportunities on a global scale.
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement.
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

  • 0-5%

Experience and Education Requirements:

  • Typically requires a Bachelor's degree and a minimum of 5 – 8 years of related experience

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