Technical Associate Service Desk and Monitoring
4 days ago
Job Description Inviting applications for the role of Technical Associate - Service Desk and Monitoring A Service Desk role involves providing technical support ( Phone /chat /email Self-service )and resolving IT-related issues to ensure smooth business operations and monitoring the infrastructure. Responsibilities - Handle the issues/request reported through various ticketing tool within agreed SLA's - Should handle Voice and Non-Voice tickets simultaneously. - Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners. - Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams - Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari) - Set up and configure computer systems. - Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers. - Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices. - Trouble shooting issues related to business specific applications. - User provisioning of various business applications(ERP) - Support New Transitions, Ramp Up's/Down's, Business migrations/Site Consolidations Projects. - Knowledge Management - Ensure the Knowledge Articles are used on all issues. - Install and configure computer hardware, operating systems, and applications. - Follow IT Infrastructure Library (ITIL) framework for incident and request management. - Record and track incidents and service requests in JIRA, ensuring proper documentation and updates throughout the lifecycle. - Work closely with Level 2 and Level 3 teams for complex issues, ensuring seamless handoffs and clear communication. Monitoring - Continuously monitor servers, applications, networks, and infrastructure using monitoring tools - Receive, acknowledge, and document alerts or warnings generated by monitoring tools. - Perform basic troubleshooting steps such as restarting services, checking logs, or verifying connectivity. - Perform scheduled health checks of systems and infrastructure. - Report monitoring tool anomalies or gaps and suggest improvements. Qualifications we seek in you Minimum Qualifications - Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field. - Strong domain knowledge and technical orientation. - Knowledge of OS, MDM and Office Issues. Preferred Qualifications/ Skills - Customer Service and Problem-Solving attitude. - Good communications skills in English. - Should be able to deliver on tight timelines. - - - - - -
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Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Hyderabad, Telangana, India Genpact Full time ₹ 4,00,000 - ₹ 15,00,000 per yearReady to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
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Technical Associate Service Desk
2 days ago
Hyderabad, India Genpact Full timeJob Description Inviting applications for the role of Technical Associate - Service Desk In this role, individual need to provide Level 1 support services with knowledge of Technical/Service desk. Strong customer service orientation. Responsibilities - Provide technical support on Calls/Chats - Windows & MAC troubleshooting - Active Directory - Basic...
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Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Hyderabad, Telangana, India Genpact Full time ₹ 5,00,000 - ₹ 10,00,000 per yearReady to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
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Technical Associate Service Desk
1 week ago
Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Technical Associate – Service Desk
7 days ago
Hyderabad, Telangana, India GENPACT Full timeReady to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...
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Technical Associate
2 weeks ago
Hyderabad, India Genpact Full timeReady to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter,...
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Technical Associate Service Desk
3 weeks ago
Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Technical Associate
4 days ago
Hyderabad, India Genpact Full timeJob Description Inviting applications for the role of Technical Associate - Service Desk L1 Responsibilities - Handle the issues/request reported through various ticketing tool within agreed SLA's - You should handle Voice and Non-Voice tickets simultaneously. - Responsible for executive leadership and Board members IT support. - Advanced understanding of...
