Technical Associate
7 days ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Technical Associate - Service Desk L1 Responsibilities• Handle the issues/request reported through various ticketing tool within agreed SLA’s• Should handle Voice and Non-Voice tickets simultaneously.• Responsible for executive leadership and Board members IT support.• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.• Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)• Set up and configure computer systems.• Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.• Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.• Trouble shooting issues related to business specific applications.• User provisioning of various business applications(ERP) • Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)• Knowledge Management – Ensure the Knowledge Articles are used on all issues.• Provide Hands and Feet support to other IT Teams for any scheduled activities.• Install and configure computer hardware, operating systems, and applications. Qualifications we seek in you Minimum Qualifications• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.• Strong domain knowledge and technical orientation. • Knowledge of OS, MDM and Office Issues. Preferred Qualifications/ Skills• Customer Service and Problem-Solving attitude. • Good communications skills in English.• Should be able to deliver on tight timelines.
-
Technical Operations Associate
4 days ago
Hyderabad, India NxtWave Full timeAbout us NxtWave is a fast-growing Ed-Tech startup revolutionizing the 21st-century job market by transforming into highly skilled tech professionals. We're backed by leading investors and have received accolades for our excellence in education. Technical Operations Associate The Technical Operations Associate will be responsible for supporting the technical...
-
Technical Associate
2 weeks ago
Hyderabad, Telangana, India Genpact Full time ₹ 40,00,000 - ₹ 80,00,000 per yearTechnical Associate - Service Desk L1Technical Associate - Service Desk L1-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...
-
Technical Associate
2 weeks ago
Hyderabad, Telangana, India Genpact Full time ₹ 3,00,000 - ₹ 6,00,000 per yearTechnical Associate - Service Desk L1Technical Associate - Service Desk L1-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...
-
Associate Technical Architect
2 weeks ago
Hyderabad, India COTIVITI Full timeJob Description We are seeking a results-driven associate technical architect to lead our application development team. You will be consulting with senior managers on application requirements, incorporating desired functionalities into application development plans, and supervising application development stages. To ensure success as an associate technical...
-
Technical Associate – EOC
4 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skillsIn this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to swiftly...
-
Technical associate – eoc
4 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skillsIn this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to swiftly...
-
Technical Associate
4 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skillsIn this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
-
Technical Associate – EOC
4 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
-
Technical Associate – Eoc
4 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
-
Technical Associate – EOC
4 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
