Technical Associate
3 weeks ago
Technical Associate – EOC Location: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skillsIn this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to swiftly resolve issues impacting business operations.ResponsibilitiesMonitor and address alerts, changes, and maintenance.Handle tech and non-tech bridges, including P1 and P2 issues.Collaborate with Major Incident Management for business-impacting issues.Ensure SLA compliance and proper logging into ITSM tools.Manage tickets throughout their lifecycle, from creation to resolution.Raise tickets with carriers and coordinate issue resolution.Identify opportunities to automate repetitive tasks.Need to Participate in 24x7x365 rotational support for production systems.Qualifications we seek in you· BE/B Tech· Excellent written and verbal communication skillsPreferred Qualifications/ SkillsExperience handling tech and non-tech bridges, including P1 and P2 issues.Experience in a team-oriented, collaborative environment.Strong analytical skills to guide timely issue resolution.Experience with ServiceNow and incident management processes.Knowledge of change implementation and its impact on alerts.Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell.Ability to collaborate and communicate with cross-functional teams and ISPs.Understanding of ITIL standards and ticket prioritizationAnalyze issues and determine appropriate actions to guide clients or associates toward a timely resolution.
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Technical Operations Associate
1 week ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
4 weeks ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Associate
1 week ago
Hyderabad, Telangana, India Genpact Full time ₹ 40,00,000 - ₹ 80,00,000 per yearTechnical Associate - Service Desk L1Technical Associate - Service Desk L1-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...
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Technical Associate
6 days ago
Hyderabad, Telangana, India Genpact Full time ₹ 3,00,000 - ₹ 6,00,000 per yearTechnical Associate - Service Desk L1Technical Associate - Service Desk L1-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...
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Associate Technical Architect
2 weeks ago
Hyderabad, India COTIVITI Full timeJob Description We are seeking a results-driven associate technical architect to lead our application development team. You will be consulting with senior managers on application requirements, incorporating desired functionalities into application development plans, and supervising application development stages. To ensure success as an associate technical...
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Technical associate – eoc
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skillsIn this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to swiftly...
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Technical Associate – EOC
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
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Technical Associate – EOC
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
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Technical Associate – Eoc
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
