Technical Associate

4 days ago

Hyderabad, India Genpact Full time

Job Description Inviting applications for the role of Technical Associate - Service Desk L1 Responsibilities - Handle the issues/request reported through various ticketing tool within agreed SLA's - You should handle Voice and Non-Voice tickets simultaneously. - Responsible for executive leadership and Board members IT support. - Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners. - Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams - Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari) - Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers. - Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices. - Trouble shooting issues related to business specific applications. - User provisioning of various business applications (ERP) - Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout) - Knowledge Management - Ensure the Knowledge Articles are used on all issues. Qualifications we seek in you Minimum Qualifications - Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field. - Strong domain knowledge and technical orientation. - Knowledge of OS, MDM and Office Issues. - Multitasking skills. - Ability to pay attention to detail. Preferred Qualifications/ Skills - Customer Service and Problem-Solving attitude. - Good communications skills in English. - Should be able to deliver on tight timelines. - - - - - -

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