Experienced Customer Care Executive

4 days ago

Etah UP IN Shubham Enterprises Full time

Job Brief We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers The ideal candidate will have strong communication skills problem-solving abilities and a customer-centric mindset This role requires professionalism empathy and the ability to handle inquiries and issues effectively and efficiently Responsibilities Respond to inquiries requests and complaints from clients and customers through multiple channels including phone email chat and social media Provide accurate and timely information guidance and assistance to resolve customer issues and concerns Handle customer inquiries and requests regarding product information pricing orders delivery billing and returns Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution Maintain a positive and professional attitude in all customer interactions ensuring a high level of customer satisfaction Follow established procedures and protocols for handling customer inquiries complaints and feedback Keep accurate records of customer interactions transactions inquiries and resolutions in CRM systems or databases Collaborate with internal teams including sales operations and technical support to address customer needs and ensure prompt resolution of issues Stay updated on product knowledge company policies and industry developments to provide accurate and relevant information to customers Participate in training and professional development activities to enhance customer service skills and knowledge Job Types Full-time Permanent Pay From 8 000 00 per month Benefits Health insurance Schedule Day shift Supplemental Pay Overtime pay Performance bonus Language Hindi Preferred English Preferred Work Location In person Speak with the employer 91 9351674263

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