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Experienced Customer Care Executive

2 weeks ago

Etah, India Shubham Enterprises Full time

Job Brief:
**Responsibilities**:

- Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
- Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
- Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
- Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
- Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
- Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
- Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
- Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
- Participate in training and professional development activities to enhance customer service skills and knowledge.

**Job Types**: Full-time, Permanent

Pay: From ₹8,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9351674263