Service Level Mangement

JOB DETAILS 1) Check email for any voicemails2) Check email for any fault enquiries3) Respond to emails in a timely manner4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,5) Call customer with an update if no answer either leave a message or email6) If there are no updates on...

Company DescriptionZenith Forex Online is an RBI Authorized AD Cat II Foreign Exchange Company, boasting 68 branches at strategic locations, including exclusive servicing rights at six major international airports: Kolkata, Lucknow, Pune, Chandigarh, Gaya, and Shirdi. The company is renowned for being one of the best in student remittances and tour cost...

Primary ResponsibilityHandling Contact Center Life Policy Admin Claims for a US based client Performance Parameters Process performance as per agreed SLAs KPIs Quality and AHT Improvement Customer Satisfaction Level of subject matter expertise Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental...

Essential Functions Ensure that calls are handled as per standard and defined procedures Ensure that assigned customer satisfaction lead generation and efficiency goals are met Ensure that the quality of customer third-party interactions is in compliance with pre-defined parameters Ensure that all protocols are followed for ensuring that the rescue is...

Roles and Responsibilities* Design and deliver CFA Level 3 training programs for clients, ensuring effective knowledge transfer and skill development.Training during weekday 5 pm to 8 pm from training center in PuneDesired Candidate Profile* 5-10 years of experience in financial services or a related field.* CFA charterholder or equivalent certification (CFA...

Location: Hinjawadi phase 3, PuneShift Coverage: Rotational shift coverage 11am to 1am IST.Job Overview:We are seeking a skilled Regulatory Reporting Level 2 Support Specialist to ensure the stability, efficiency, and accuracy of our critical regulatory reporting systems. The ideal candidate will handle escalated tickets, perform root cause analysis,...

Are you a customer-oriented analytical problem solver who thrives on tackling technical challenges If so this role could be your next exciting opportunity About Us Enghouse Networks is a leading player in the telecom industry known for delivering cutting-edge solutions to clients worldwide We are currently strengthening our Customer Service team and are...

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

This operation is based in the US, so you will be required to work from 11:30pm to 7:30am IST. Strong verbal and written English skills are a necessity.Overview:We are seeking an experienced IT Support Specialist Level II/III to join our remote team. This role is ideal for candidates based in India who are looking to work with a dynamic US-based company. As...

Location: PuneEmployment Type: full-timeDesignation: IT Service CoordinatorJob DetailsPosition Request: IT Service CoordinatorOverviewWe are requesting support in sourcing an offshore IT Service Coordinator. This position will serve as the primary point of coordination for incoming IT service requests, scheduling and dispatching technical resources,...