IT Support Specialist Level II/III

9 hours ago

Pune, Maharashtra, India Propark Mobility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

This operation is based in the US, so you will be required to work from 11:30pm to 7:30am IST. Strong verbal and written English skills are a necessity.

Overview:

We are seeking an experienced IT Support Specialist Level II/III to join our remote team. This role is ideal for candidates based in India who are looking to work with a dynamic US-based company. As a Level 2/Level 3 IT Support Specialist, you will be responsible for resolving complex technical issues, providing advanced support for desktop, server, and network systems, and ensuring the seamless operation of our IT infrastructure from a remote setting.

Key Responsibilities:

  • Technical Support:

  • Diagnose and resolve complex hardware and software issues for end-users, both at the desktop and server levels.

  • Provide advanced technical support for applications, operating systems, and network configurations.

  • Escalate unresolved issues to appropriate internal teams or third-party vendors when necessary.

  • System Administration:

  • Manage, configure, and maintain servers (including Windows and Linux environments).

  • Monitor system performance, implement security measures, and perform regular updates and patches.

  • Manage user accounts, permissions, and access rights in line with company policies.

  • Network Support:

  • Assist in troubleshooting network issues including connectivity, VPN, and remote desktop connections.

  • Participate in network design and implementation projects to enhance system reliability and performance.

  • Incident Management:

  • Act as the escalation point for Level 1 support, providing guidance and resolution to complex problems.

  • Document all troubleshooting steps, solutions, and procedures for future reference.

  • Participate in on-call rotations for after-hours support as required.

  • Project Management:

  • Lead or contribute to IT projects, from planning through to implementation and post-implementation review.

  • Collaborate with other IT staff and departments to meet business objectives.

  • Training and Documentation:

  • Mentor junior staff and provide training on new systems or technologies.

  • Update and maintain technical documentation and knowledge bases.

Qualifications:

  • Education:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

  • Experience:

  • Minimum of 3-5 years in an IT support role with at least 2 years in a Level 2 or Level 3 capacity.

  • Proven experience with remote desktop support tools, server management, and network troubleshooting.

  • Familiarity with cloud services like Azure or AWS is a plus.

  • Technical Skills:

  • Strong knowledge of Windows and Azure server environments.

  • Proficient in Active Directory, DNS, DHCP, and network protocols.
  • Experience with virtualization technologies (VMware, Hyper-V).
  • Basic scripting skills (PowerShell, Bash) for automation.

  • Understanding of cybersecurity principles and practices.

  • Soft Skills:

  • Excellent problem-solving abilities and analytical thinking.

  • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

  • Ability to work independently in a remote environment while maintaining high productivity.

  • Certifications:

  • Certifications like MCSE, RHCE, CCNA, or CompTIA Network+ are highly desirable.

Other Requirements:

  • Must have a reliable internet connection and a dedicated workspace.
  • Willingness to work according to US time zones for meetings and support.

How to Apply: Please submit your resume, a cover letter explaining your technical background, and any relevant certifications.

  • IT Specialist II

    1 day ago

    Pune, Maharashtra, India Vanderlande Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job TitleIT Specialist IIJob DescriptionJob Position IT Specialist I/II – DevToolsLocationPune, India*Job Description*We are seeking an IT Specialist I or II with 3–5 years of professional experience. The ideal candidate is a specialist capable of solving well-defined but complex problems. You will work systematically, applying established methods,...

  • Liquor Sales To FL-II and FL- III

    1 week ago

    Pune, Maharashtra, India Drifters Brewing Company Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionDrifters Brewing Company is dedicated to bringing Eastern European handcrafted beers to the city. With a focus on traditional processes passed down through generations, our brewery creates unique and high-quality brews. Our extensive variety of beers is designed to appeal to Indian consumers and has the potential for national and global...

  • Payroll Associate III

    1 week ago

    Pune, Maharashtra, India UKG Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The Payroll Analyst III performs North American payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems, and payroll reporting in a multi-site, multi-state, high-volume environment for UKG Inc.s customers who utilize our Managed Services product offering. Payroll Specialist III provides excellent...

  • It Support Specialist Ii Office365 Collaboration

    7 days ago

    Pune, Maharashtra, India Smith & Nephew Full time

    Life Unlimited At Smith Nephew we design and manufacture technology that takes the limits off living Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of IT Support Specialist II - Office365 Collaboration If you re eager to be part of a dynamic environment...

  • IT Support Specialist II Office365 Collaboration

    2 days ago

    Pune, Maharashtra, India Smith+Nephew Full time

    Job DescriptionLife Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of IT Support Specialist II - Office365 Collaboration. If you're eager to be part of a...

  • Non-Destructive Testing Specialist

    4 days ago

    Pune, Maharashtra, India beBeeQuality Full time US$ 90,000 - US$ 1,20,000

    Job OverviewWe are seeking a highly skilled Non-Destructive Testing Specialist to join our team in the field of quality assurance and inspection.About the RoleThis role involves conducting non-destructive tests on gas and steam turbines components, as well as supplier qualification and development. The successful candidate will be responsible for planning,...

  • Technical Support Specialist

    3 days ago

    Pune, Maharashtra, India Russell Tobin Full time

    Job Role Job Title: Technical Product Specialist and Application Delivery II Location: Pune Experience: 5+years Notice Period: Immediate/15days Shift: Flexible Job Summary: Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments....

  • Technical Support Specialist

    3 days ago

    Pune, Maharashtra, India Russell Tobin Full time

    Job Title: Technical Product Specialist and Application Delivery II Location: Pune Experience: 5+years Notice Period: Immediate/15days Shift: Flexible Job Summary: Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production...

  • Technical Support Specialist

    1 day ago

    Pune, Maharashtra, India Russell Tobin Full time

    Job Title: Technical Product Specialist and Application Delivery II Location: Pune Experience: 5+years Notice Period: Immediate/15days Shift: Flexible Job Summary: Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production...

  • IT Support Specialist II Office365 Collaboration

    1 week ago

    Pune, Maharashtra, India Smith+Nephew Full time US$ 90,000 - US$ 1,20,000 per year

    Job DescriptionLife Unlimited.At Smith+Nephew, we design and manufacture technology that takes the limits off living.Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role ofIT Support Specialist II - Office365 Collaboration.If you're eager to be part of a dynamic...