Payroll Associate III

The Payroll Analyst III performs North American payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems, and payroll reporting in a multi-site, multi-state, high-volume environment for UKG Inc.s customers who utilize our Managed Services product offering. Payroll Specialist III provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes, and reporting.

Primary/Essential Duties and Key Responsibilities:

Perform all payroll-related functions, including but not limited to payroll processing, audits, and maintenance with minimal to no assistance.

Able to manage processes for multiple clients within the Managed Services payroll team group.

Assist with all YE/QE payroll activities, including the ability to process basic QE/YE payroll adjustments.

Good understanding of US payroll basics.

Understands UKG-specific payroll solutions.

Working knowledge of payroll concepts and application of payroll concepts, procedures, and practices. General knowledge of industry practices, techniques, standards, and business unit/group functions.

Engages in learning the business, focusing on their individual role, impact on the team, and industry trends.

To ensure all the assigned payroll tasks and checklists are completed before the due date.

To maintain the required level of accuracy at all times.

All the mandatory trainings to be completed as per the assigned goals.

To come up with process innovation ideas for process standardization.

Work on basic projects, providing updates to appropriate internal and external contacts with limited supervision.

Attend/lead recurring customer calls and serve as a point of contact for tasks, issues, and projects.

Plan, organize, and prioritize daily work to meet the established schedule and team goals.

Mentor for Payroll Rep I and II.

Provides solutions to typical problems based on existing precedents, best practices, or procedures.

Ability to understand a business need or concern and proactively provide ideas and solutions.

Capable of making moderately complex decisions in a timely manner, sometimes under tight deadlines.

Takes ownership of role and accepts accountability for own work.

Looks for ways to innovate processes and procedures.

Participate in special projects and business initiatives that drive business growth and efficiency.

Ability to explain job-specific information and work collaboratively to resolve difficult or challenging situations internally and externally.

Acts in the best interest of the company and customer.

Takes personal accountability for establishing and maintaining internal & external relationships.

Ensure all DTPs are up to date with new scenarios, updates/exceptions.

Empathy for internal and external customers.

Ability to understand and follow written and verbal instructions.

Excellent written and oral communication skills.

Ability to deal effectively with a diverse set of individuals at all organizational levels.

Coordinate multiple tasks simultaneously.

Quickly and easily adapts to change and shifting priorities with enthusiasm.

Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel).

Attends and/or facilitates regular client calls Serve as the first point of contact for projects, tasks, or issues for quarter-end, year-end, and open enrollment assistance and task execution.

Escalates non-routine inquiries and issues to the lead or supervisor.

Required Qualifications:

Bachelor's degree or equivalent, three to five years related experience, or equivalent combination of education and experience

Preferred Qualifications:

Working knowledge of UKG Pro is a plus.

Knowledge of US and Canadian payroll laws.

Experience with large corporate payroll processing that includes exposure to benefits and 401(k)

Knowledge of multi-state North American payroll tax laws

Knowledge of Global Payroll Laws

FPC certification is a plus.