
Support Engineer-Reputed ISP Industry-Pune, Maharashtra, India-5LPA-Harshala
2 weeks ago
JOB DETAILS
1) Check email for any voicemails2) Check email for any fault enquiries
3) Respond to emails in a timely manner
4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,
5) Call customer with an update if no answer either leave a message or email
6) If there are no updates on faults, call carrier and follow up or follow up in the tickets
7) Respond to customers emails and enquiries
8) Send updates on recent orders (if you order services)
9) Answer calls and take messages as required or transfer to other staff members
10) Submit faults once level 1 and/or 2 troubleshooting has been done DSL, NBN and PSTN faults are the most common. Liaise with Phone techs when any phone system issues arise.
FUNCTIONAL AREA
ISP, ISP executive, troubleshooting, DSL, NBN, PSTN, customer handling, technical error, error rectification, ISP jobs, troubleshooting jobs, ISP executive jobs in Pune, Jobs in ISP support engineer in Pune, Jobs for systme support executive, Jobs for technical support in Pune, Troubleshooting mangement jobs in Pune, Jobs for ISP executive in Pune, ISP jobs in Pune, support engineer jobs in ISP, Support engineer jobs in Pune
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