General Manager

22 hours ago

Dharwad, India Livspace Full time

Roles & Responsibilities City Governance & SOP Adherence - Drive compliance with Livspace's SOPs across on-ground teams - including design, execution, vendor, and experience functions. - Conduct routine governance checks to ensure adherence to process frameworks. - Identify and close operational control gaps impacting service quality, timelines, or cost. Risk & Non-Compliance Management - Monitor and resolve governance risks including financial, operational, or service quality issues. - Proactively address non-compliance or deviations related to internal stakeholders, such as: - Design Teams - project delays, scope misalignment, or documentation gaps. - Project Managers - non-adherence to SOPs, customer escalations, or quality lapses. - Supply Chain / Modular Coordination Teams - delays in delivery, product mismatch, or installation issues. - Operations Team - execution slippage, miscommunication with customers, or incomplete closure processes. - Flag repeated incidents and drive systemic corrective actions and policy reinforcement Audit Readiness & Documentation - Maintain all project, partner, and compliance documentation in audit-ready format. - Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings. - Track and update governance metrics through structured dashboards and trackers. Stakeholder & Partner Coordination - Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset. - Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability. - Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Reporting & Escalation Management - Prepare city-level compliance reports and governance scorecards for business reviews. - Escalate recurring non-compliances or systemic partner issues to the regional governance lead. - Present RCA (Root Cause Analysis) and recommend preventive measures.

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