Change Management

Job Req ID Posting Date Function Location Salary Why this job matters The overall objective of the Change Management - Associate is to update the tool and coordinate with all stakeholders - where the role is in the bid requested approved Standardised processes and procedures are used for efficient and prompt handling of changes All changes to service assets and configuration items are recorded in the Configuration Management Database CMDB What you ll be doing To apply a structured methodology and lead change management activities Assess the change impact Owns the change ticket from the time it is raised through closure Complete change management assessments Create change management strategy Identify analyse and prepare risk mitigation tactics Identify and manage anticipated resistance Consult and coach project teams Create actionable deliverables for the five change management levers communications plan sponsor roadmap coaching plan training plan resistance management plan Validate the end user impact and precautions to manage the worst-case scenario if happening with a proper back out plan Acting as point of escalation for day-to-day schedule slips as required to bring the change back to schedule Concluding Change meeting s where affected parties as notified those changes are schedule approved rejected etc Reviewing failed and cancelled changes to identify the cause for the failure or cancellation to ensure that no outstanding issues exist that require additional attention and ensuring that those issues are resolved addressed by the appropriate individuals Ensuring required business and technical assessment information are updated Ensuring all documents required for getting a Change fully approved are updated in the change Similarly for the successful closure of the Change Communicating indecencies and deficiencies related to the process to the process owner Monitor that change records are closed within criteria Monitor those problems encountered during the implementation of a change are properly documented in the change records The skills you ll need Complaint Management IT Service Delivery Issue Resolution Problem Solving Customer Experience Commercial Acumen Data Analysis Feedback Management Data Management Technical Support Technical Reporting Escalation Management Business Process Improvement Decision Making Growth Mindset Quality Assurance Inclusive Leadership Our leadership standards Looking in Leading inclusively and Safely I inspire and build trust through self-awareness honesty and integrity Owning outcomes I take the right decisions that benefit the broader organisation Looking out Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy I demonstrate strong commercial focus bringing an external perspective to decision-making Looking to the future Growth mindset I experiment and identify opportunities for growth for both myself and the organisation Building for the future I build diverse future-ready teams where all individuals can be at their best With over 175 years of heritage BT is now the flagship business brand of BT Group We ve brought together our best people and capabilities into a B2B powerhouse serving 1 2 million business customers internationally We re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes from big household names and government departments right through to sole traders and new start-ups But it s not just the technology that matters it s what it can do to help them build stronger smarter more secure businesses We value diversity and inclusion and believe in making a positive impact We connect for good by championing digital inclusion and equipping people businesses and communities with digital skills to thrive As a member of our team you will be part of an organisation that celebrates difference fosters innovation and provides you with opportunities to be your best With millions of businesses relying on us daily joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society A FEW POINTS TO NOTE Although these roles are listed as full-time if you re a job share partnership work reduced hours or any other way of working flexibly please still get in touch We will also offer reasonable adjustments for the selection process if required so please do not hesitate to inform us DON T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled LGBTQ neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria We re committed to building a diverse inclusive and authentic workplace where everyone can be their best so if you re excited about this role but your past experience doesn t align perfectly with every requirement on the please apply anyway - you may just be the right candidate for this or other roles in our wider team