Associate Director- Change Management

Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 500 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide.

The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation.

Acuity was established as a separate business from Moody's Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder.

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Position Title- Head of Program Management Office (PMO)
Experience Level- 15+
Department- IT
Location- Gurgaon or Bangalore
Role Purpose
Acuity Knowledge Partners is embarking on a global enterprise transformation spanning core business functions, finance, sales, delivery, HR, and enablement. To ensure successful adoption and value realisation, we seek a seasoned, enterprise-grade Head of Change Management to design and lead a holistic change management strategy that aligns people, processes, and technology.

This role requires a strategic leader with deep expertise in organisational change, cultural alignment, and stakeholder management. The ideal candidate will bring global corporate experience, strong executive presence, and world-class credentials (including Prosci certification) to drive sustainable change.

Key Responsibilities
Strategic Leadership

• Define and own the global change management strategy, aligned with the enterprise Target Operating Model (TOM).
• Partner with C-suite and senior leaders to embed change management into all transformation initiatives.
• Shape the change narrative and cultural journey for a multi-year transformation program.

Change Planning & Execution

• Develop and implement a structured change management framework (based on Prosci/ADKAR and industry best practice)

• Translate transformation goals into clear, actionable change roadmaps with measurable outcomes.

• Oversee impact assessments, change readiness evaluations, and adoption metrics across all functions.

Stakeholder Engagement & Communications

• Lead global stakeholder alignment, building trust and advocacy across diverse geographies and cultures.
• Develop and execute compelling communication strategies, ensuring consistent messaging and transparency.
• Act as a trusted advisor to senior leadership, coaching executives on their role in change sponsorship.

Capability Building

• Establish a global change champion network to drive adoption at scale.
• Build internal change management capability, embedding change practices into the organisational DNA.
• Partner with HR/Enablement to integrate change leadership into leadership development programs.

Measurement & Continuous Improvement

• Define and track KPIs for adoption, engagement, and impact.
• Regularly report change progress to the ExCom and Board, highlighting risks and mitigations.
• Foster a continuous learning and feedback culture to refine change approaches.

Required Experience & Qualifications

• 15+ years of experience in leading change management at scale in large, complex, global organisations.
• Proven track record of delivering enterprise transformation programs spanning multiple functions.
• Prosci certification (mandatory); additional credentials (e.g., Lean Six Sigma, PMP, Agile, Kotter) a strong plus.
• Deep expertise in organisational psychology, change adoption, and cultural transformation.
• Exceptional executive-level communication and influencing skills.
• Global exposure across multiple geographies and cultures; experience in professional services/knowledge industry preferred.
• Strong business acumen with ability to link change outcomes to strategic business results.

Personal Attributes

• Strategic influencer with gravitas to engage at Board and ExCom level.
• Empathetic leader skilled at managing resistance and driving cultural alignment.
• Analytical thinker with evidence-based decision-making skills.
• Collaborative and resilient, thriving in ambiguity and high-paced transformation.
• Inspirational communicator with a global mindset and inclusivity at core.

Success in Role

• Seamless adoption of enterprise transformation initiatives across all functions.
• Clear and consistent enterprise-wide change narrative.
• High levels of employee engagement and reduced change resistance.
• Demonstrated improvement in operational effectiveness, agility, and scalability.
• Recognition of Acuity as a change-mature, future-ready organisation.