General Manager

4 weeks ago

Pune, India WNS Holdings Full time

Job Description - Responsible for management and coordination of operations across PTP, OTC and RTR towers in the capacity of an SDL Experience in Travel vertical (Hotel Aggregator) and working knowledge of Tableau is an added advantage - Drive SLA delivery across all processes, transformation initiatives, quality and general administration for a key F&A client. - Responsible for client management, manage communication with them aiming at building excellent relationships in a high visibility account - ability to not only work under pressure but perform in those circumstances - Responsible for team management and people development; Support learning and development initiatives; Build cross-functional teams - Support farming and new business initiatives - P&L accountability manage P&L for assigned account/portfolio, meet and exceed financial goals - Collaborating with other internal teams on various initiatives /projects/tasks requiring assigned account participation. Competencies/ Skill Required: - In depth F&A operations management with core industry domain experience Preference towards PTP domain in the travel / hotel aggregator space - Experience of working in a milestone and deadline driven environment - Ability to influence leadership, work with people and drive towards common solutions and issue resolution. - Proven business acumen, with experience of managing large teams (200+) - Ability to liaise with different departments and business owners as required - Coaching skills; coaching operation leaders and teams enabling them to deliver on their operational goals - Excellent communication and presentation skills. - Good numerical and analytical ability. Skillset/Qualification : - 15+ years relevant experience with Travel F&A operations / GBS Environment - Preferred: BCom/Post Grad - finance qualification. - PTP Tower exposure mandate / Exp to 3 towers preferred with PTP/RTR Heavy + OTC - End to end service delivery, P&L management, client management, Governance, Transactional activities including deliverables in Transformation requirement & Transitioning support, Internal co-ordination with Projects and EUs to meet SLA standards, Drivi

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