Assistant Manager

Position Title Assistant Manager – HR Operations Function/Group Global Shared Services (GSS) Location Pune Shift Timing 11 am to 8 pm Role Reports to Regional HR Operations Lead Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services. For more details about General Mills please visit this Link Purpose of the role Will be face of HR at the Pune site serving as the operational backbone for the HR function, ensuring seamless HR service delivery while acting as a key partner to HR Business Partners (HRBPs) in driving people initiatives, compliance, and employee experience across the organization. KEY ACCOUNTABILITIES 60% of Time - Operational Excellence Manage end-to-end HR Operations: Onboarding, Offboarding, Payroll, Employee lifecycle, and Policy administration. Act as a primary liaison between HR operations and HRBPs, supporting workforce planning, talent management, and employee relations initiatives. Accelerate engagement with Vendors for periodic review of benefits offering and introduce innovative offerings to enhance employee experience – Employee Assistance Program, Mediclaim Services, Bank Service Offerings, Annual Health Check-Ups Coordinate with vendors (payroll, benefits, contractors) and internal stakeholders (Finance, Recruitment, IT) to resolve queries and ensure smooth processes. Active involvement to support Contract Management process for site – Third Party, P2P, Consultants, etc. Proactively provide insight and early identification of data discrepancies and partner with relevant stakeholders i.e. HRBPS, HR Direct, Recruitment, Finance Facilitate in quick Decision making for any exceptions/changes to Policies/Processes/Practices Support HR Direct in resolving complex / specific GIC related policy queries. Provident fund SPOC for the site to address employee queries pertaining to Transfer In / Outs, Withdrawals etc. Conduct onboarding session for HR Policies / Total Rewards Update and periodic review of Policies considering the Organizational Objective and Employee Value Proposition. Drive process standardization, automation, and continuous improvement to enhance service delivery and employee experience. Enable standardization and manage HR OPS process change w.r.t. Onboarding, Offboarding process etc. Offer Hiring support, when required : Candidate coordination – Interview arrangements, Walk ins, any feet on the ground support Preliminary Vendor (Hiring) connect Some Industry know-how/networking Roll out session - run and/or coordinate Act as a first point of contact for ER and POSH cases; directing the employees to the respective teams in Mumbai. Provide guidance and support to team members on HR processes and best practices. 30% of Time Advance Capabilities At as the Face of the Audit (Internal/External) - responsible for managing site audit and ensure data is audit ready – External Labour Audit, Internal Controls Audit, GIA Audit Lead or support site-level HR projects and change management initiatives, including capability building and D&I programs. Lead/Co-lead end to end HR Operations projects - Apprenticeship Management program for site and drive compliance, etc. Provide data support to HRBPs in Talent Processes and other Council Teams for site wide initiatives Participate actively in Organizational initiatives and represent the Function 10% of Time Process Improvement Maintain a lens of continuous improvement for projects & processes Drive. 2-3 areas of Process efficiency MINIMUM QUALIFICATIONS Full time graduation from an accredited university 7 - 10 years in HR Operations and Compensation & Benefits PREFERRED QUALIFICATIONS Masters 7 - 10 years in HR Operations and Compensation & Benefits Specific Job Experience or Skills Needed HR Operations – covering the entire process from Hire to Retire Employee Relations Compensation, Salary, and Tax Legal & Statutory Demonstrated experience supporting or partnering with HRBPs or business leaders. Proven ability to manage projects, drive process improvements, and communicate effectively across functions. Competencies/Behaviors required for job Multi-tasking Fast Decision Making Excellent administrative/coordination skills Strong inter-personal skills Maturity and accommodative spirit Stature to deal with people at all levels across the organization Good verbal and written communication skills Analytical thinking and data-driven decision-making Change management and adaptability Attention to detail and operational excellence Stakeholder management and collaboration COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.