Customer Care Lead

3 weeks ago


Guntur AP IN HOME THALI PRIVATE LIMITED Full time

Job Describtion We are looking for a Customer Care Leader to lead and manage our customer service team at Home Thali Pvt Ltd The ideal candidate should have strong communication skills leadership ability and a passion for delivering excellent customer service Key Responsibilities Lead and motivate the customer care team to meet daily performance goals Handle escalated customer queries and ensure timely resolutions Monitor and maintain high standards of customer satisfaction Train and guide team members to improve service quality Prepare and share daily and weekly performance reports with management Ensure all customer interactions follow company policies and service standards Requirements Proven experience in customer service or team leading role Excellent communication and problem-solving skills Ability to manage a team and handle pressure efficiently Basic computer and reporting knowledge Job Type Full-time Pay 15 000 00 - 25 000 00 per month Work Location In person



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