Customer Care Executive

3 weeks ago

Guntur AP IN Dhruvtss Full time

Company Name Dhruv Technology System Solutions Pvt Ltd Position Title Customer Care Executive CCE Department Call Centre Operations Reports To Team Leader - DTS Call Centre Location On-site Andhra Pradesh Employment Type Full-Time 1 Role Overview The Customer Care Executive will be responsible for handling inbound and outbound calls for our client The role involves managing interactions between customers Donors beneficiaries and the foundation s field teams to ensure smooth communication grievance resolution and program awareness 2 Key Responsibilities Handle inbound outbound calls in multiple languages Telugu English Hindi preferred Record and update donor or beneficiary information accurately in the CRM system Assist customers with registration adoption and contribution tracking Handle grievances from customers escalate unresolved cases and ensure closure within SLA timelines Conduct periodic follow-up and feedback calls as per client s engagement plan Maintain high-quality service standards as defined in the SOP and SLA Coordinate with field teams and MIS executives for timely data updates Participate in AI-assisted surveys sentiment tracking and awareness campaigns Adhere to call scripts process flows and data privacy policies Attend training sessions conducted via the Digital Learning Tool and contribute to continuous improvement 3 Skills Competencies Excellent verbal communication skills with clear diction and polite tone Proficiency in Telugu mandatory knowledge of English Hindi is an advantage Basic computer literacy and ability to use CRM and telephony systems Good listening empathy and problem-solving skills Ability to handle pressure and multitask in a high-volume call environment Positive attitude and willingness to learn and adapt to AI-driven tools 4 Educational Qualification Minimum Bachelor s Degree in any discipline Preferred Diploma or Certification in Customer Service Communication Call Centre Management 5 Experience 0-2 years of experience in customer service or call centre operations freshers with good communication skills or experienced professional are encouraged to apply Experience in social development or CSR-related programs will be an added advantage 5 Benefits Compensation Fixed salary of Rs 15 000 - to 30000 - PF Eligible for Variable Bonus Performance Bonus based on achieving monthly and quarterly targets Job Types Full-time Permanent Fresher Pay 10 000 00 - 50 000 00 per month Benefits Commuter assistance Flexible schedule Health insurance Leave encashment Life insurance Provident Fund Application Question s Can you talk in English Telugu and hindi Work Location In person

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