Customer Care Executive

2 days ago

Guntur, Andhra Pradesh, India Dhruvtss Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Company Name: Dhruv Technology & System Solutions Pvt. Ltd

Position Title: Customer Care Executive (CCE)

Department: Call Centre Operations

Reports To: Team Leader – DTS Call Centre

Location: On-site (Andhra Pradesh)

Employment Type: Full-Time

1. Role Overview

The Customer Care Executive will be responsible for handling inbound and outbound calls for our client. The role involves managing interactions between customers (Donors), beneficiaries, and the foundation's field teams to ensure smooth communication, grievance resolution, and program awareness.

2. Key Responsibilities

· Handle inbound & outbound calls in multiple languages (Telugu, English, & Hindi preferred).

· Record and update donor or beneficiary information accurately in the CRM system.

· Assist customers with registration, adoption, and contribution tracking.

· Handle grievances from customers, escalate unresolved cases, and ensure closure within SLA timelines.

· Conduct periodic follow-up and feedback calls as per client's engagement plan.

· Maintain high-quality service standards as defined in the SOP and SLA.

· Coordinate with field teams and MIS executives for timely data updates.

· Participate in AI-assisted surveys, sentiment tracking, and awareness campaigns.

· Adhere to call scripts, process flows, and data privacy policies.

· Attend training sessions conducted via the Digital Learning Tool and contribute to continuous improvement.

3. Skills & Competencies

· Excellent verbal communication skills with clear diction and polite tone.

· Proficiency in Telugu (mandatory); knowledge of English/Hindi is an advantage.

· Basic computer literacy and ability to use CRM and telephony systems.

· Good listening, empathy, and problem-solving skills.

· Ability to handle pressure and multitask in a high-volume call environment.

· Positive attitude and willingness to learn and adapt to AI-driven tools.

4. Educational Qualification

· Minimum: Bachelor's Degree in any discipline.

· Preferred: Diploma or Certification in Customer Service / Communication / Call Centre Management.

5. Experience

· 0–2 years of experience in customer service or call centre operations (freshers with good communication skills or experienced professional are encouraged to apply).

· Experience in social development or CSR-related programs will be an added advantage.

5. Benefits & Compensation

· Fixed salary of Rs.15,000/- to 30000/- + PF

· Eligible for Variable Bonus & Performance Bonus based on achieving monthly and quarterly targets.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹50,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Application Question(s):

  • Can you talk in English Telugu and hindi

Work Location: In person

  • Female Quality executive

    2 weeks ago

    Guntur, Andhra Pradesh, India HOME THALI PRIVATE LIMITED Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Title: Female Quality executiveLocation : GunturNeed to schedule and do Kitchen visits.Verifying Kitchen Hygiene and Environmental hygiene.Verifying Kitchen utensils and cleanliness.Ingredients quality checking.Educate the providers/Home chefs on Best hygiene practices.Educate providers/Home chefs on food preparation guidelines.Conduct random...

  • Sales Executive

    2 weeks ago

    Guntur, Andhra Pradesh, India S.Vates Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Sales Executive Acrylic Sheet Distribution (Guntur District)We are looking for a Sales Executive who will promote our acrylic sheets, generate new leads, and ensure strong customer relationships.

  • Sales Executive

    6 days ago

    Guntur, Andhra Pradesh, India Houseway Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Sales Executive located in Hyderabad. The Sales Executive will be responsible for developing and implementing sales strategies, generating leads, meeting sales targets, and building strong relationships with clients. Other duties include providing...

  • Marketing Executive

    6 days ago

    Guntur, Andhra Pradesh, India Harika Food And Beverages Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Marketing Executives Packaged Drinking Water (Guntur 1 & 2 Towns)Company: Harika Food and Beverages Pvt. Ltd.Location: Guntur, Andhra PradeshVacancies: 2Experience: 01 year (Fresh MBA Graduates Preferred)Qualification: MBA (Marketing or equivalent)Employment Type: Full-time About the Company:Harika Food and Beverages Pvt. Ltd. is a fast-growing packaged...

  • Area Sales Executive

    1 week ago

    Guntur, Andhra Pradesh, India SAMRAJ SOLAR ENERGIES Full time ₹ 2,40,000 per year

    wanted a sales executive with good personality, good communication.The candidate should be post graduate having 2 to 5 years experience . The sales executives should maintain customer relationships and identifies business opportunities by identifying prospects and evaluating their position in the industry.Job Type: Full-timePay: From ₹20,000.00 per...

  • Business Development Executive

    6 hours ago

    Guntur, Andhra Pradesh, India 2COMS Full time ₹ 3,00,000 - ₹ 7,00,000 per year

    Hiring Graduate Freshers for a semi govt bank direct payroll for Business Development executive role, at Andhra Pradesh Apply now Salary 13.5k monthly inhand. Location: Kadapa, Guntur, Bhimavaram, Eluru, Nellore, Anakapali, Narasapuram Only 2021 to 2024 graduates Fresher are eligible for this role Salary: 13.5k monthly in handKey Responsibilities:Handling...

  • Sales Executives-AP

    1 week ago

    Guntur, Andhra Pradesh, India The Search House Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    ​​​​​ ​​​​​​Positions : Sales Executives LOCATIONS : Nellore, Madanapalli, Palamaner, Guntur, Bapatla, Nalgonda, NTR, East Godavari (Andhra Pradesh)Salary: 3 LPA - 4.5 LPA /- Variable + TA(Rs.3.25/Km)Experience :- Freshers 0- 4 years  from any Industry to sell cattle feed through distributors and promote with farmersQualification :-...

  • Digital Marketing Executive

    2 weeks ago

    Guntur, Andhra Pradesh, India HOME THALI PRIVATE LIMITED Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Digital Marketing ExecutiveLocation: [Guntur, Andhra Pradesh]Job Overview:Job Title: Digital Marketing SpecialistJob Summary:We are seeking a creative and data-driven Digital Marketing Specialist to develop, implement, and manage marketing campaigns that promote our brand and products. You will play a major role in enhancing brand awareness within...

  • MBA Fresher

    2 weeks ago

    Guntur, Andhra Pradesh, India NJ Group Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About NJ Group:NJ Group is a leading player in the Indian financial services industry known for its strong distribution capabilities.  Started in the year 1994 with the establishment of NJ India Invest Pvt. Ltd., the flagship company, has now diversified into various businesses and today has presence in businesses ranging from financial products...

  • Medical Devices and Equipment Sales

    2 weeks ago

    Guntur, Andhra Pradesh, India Ababil Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are HiringMedical Equipment & Devices Sales RepresentativeContact: Abbas (HR) – Greetings from Ababil Healthcare Pvt LtdWe are currently hiring Sales Engineers for our Medical Equipment & Devices division. If you have a background in medical device sales or are a recent Biomedical graduate eager to begin a career in this exciting field, we encourage...