Assistant Manager Customer Complaints

4 weeks ago

Chennai, Tamil Nadu, India HSBC Full time

Job description Within International Wealth and Premier Banking IWPB we serve 41 million customers globally including 6 7 million who are international from retail customers to ultra high net worth individuals and their families We help our customers to take care of their day-to-day finances and to manage protect and grow their wealth Our international network and breadth of expertise enable us to deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people Our key areas of operations include Retail Banking and Wealth Management Asset Management Global Private Banking and Insurance Some careers open more doors than others If you re looking for a career that will unlock new opportunities join HSBC and experience the possibilities Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further If you re looking to unlock new job opportunities take a look at the possibilities right on your doorstep here at HSBC Job Profile The Complaints category is responsible for ensuring all customer complaints are received and investigated resolved or passed to the correct body this may be internal or external May be located in a Retail branch contact center or a central office location Tasks and responsibilities of the job holder may include the following To investigate and respond to customer complaints and provide suitable resolutions Seek ways to improve the effectiveness of customer s interactions with HSBC thereby reducing the volume and severity of complaints To identify and report complaints and other customer feedback trends which indicate where services or processes need review Ensure customer complaints are escalated to senior management or regulatory bodies or HSBC group as appropriate in line with policies Complaint Handlers may be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates Requirements Minimum Graduation or as required for the role Useful Link Link to Careers Site Click You ll achieve more when you join HSBC HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by The Hongkong and Shanghai Banking Corporation Limited India

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